Taurus buyers...Caveat Emptor!
Well, Taurus has had my brand new, never fired, Police Model 85 Titanium Ultralite in for warranty service for three weeks now...and they haven't even started on it! They told me they would put a rush on it when I called to send it in for service (the cylinder was scraping against the barrel and the finish on the front sight near the ports was defective) and that I would get it back in "about two weeks".
I've been trying to get an update over the past week and sent a fax the other day, and the person I finally spoke to on the phone this morning was very courteous, but they tell me it will be at least another week and a half. They tell me they will put a rush on it, although they say that it already had a rush on it. (A rush on a rush!) Apparently their repair department is very backed up.
This was my first Taurus purchase and will be my last. Needless to say, I am very disappointed. I had heard that Taurus quality was less than great but had improved and that their warranty service was excellent. My experience has been that their quality (and their quality control) is poor and their warranty service is inadequate.
If you are considering a Taurus purchase, caveat emptor! (Let the buyer beware)