Thanks for your comments hsvhobbit. It actually helps prove my point. Three gunsmiths to cover all their mess-ups isn't a whole lot of customer service.
This is a quote from their website:
"Most importantly, SIGARMS is committed to deliver customer service & support that equals the excellence of our products. All our customers, whether civilian, military, or law enforcement, can set forth their highest expectations for consistency, timeliness and responsiveness - SIGARMS will deliver."
WHAT A BUNCH OF HOOEY! By the way, you were both lucky and mistreated. First, Sig has cut their warranty down to, I believe, 1 year. So, if you send your pistol in after the first year, the noble dictators at Sig decide whether or not you are worthy of their service. How long did it take them to exchange your pistol? Probably 5-6 weeks like they quoted me. For Pete's Sake, it takes 3 minutes to realize the pistol isn't serviceable and 5 minutes to tell shipping to ship you a new pistol. On your second service call (the battered breech block), they took 5 weeks to exchange some parts and fix a trigger. I am not impressed. These service statistics are worthy of Lorcin or some other substandard manufacturer. I have defended Sig long enough and now I'm going on the offensive...I am outraged and you should be too.
Also, the fact some other manufacturers also stink at service is not a good point to use to defend Sig. It didn't work with my mom when I was a teen ("but, mom, they did it too") and it sure as heck won't work with me. If others stink...we should be outraged about their service too. I'm tired of getting screwed and just taking it.
[Edited by Cruzer on 05-12-2001 at 12:42 AM]