After reading all the unkind comments that Japle received, it would seem that if one is dane to actually make a negative report (positive ones are never so treated), one can expect to be set upon with a vengeance. Keep in mind here folks, Japle is the harmed party. He paid his money, he did not get what he paid for. Considering the potential result of the thin cylinder walls, Smith & Wesson should have demonstrated a more appropriate and timely response to the issue. Mr. Japle did nothing wrong...S&W and Company did. Stop alibiing for them, people.
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S&W Customer Service: Sometimes it's good.
- Thread starter Japle
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Technosavant
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Let's see; you had the gun repaired and returned to you, and the manager said he'd contact you later but never did?
I don't know that the lack of a personal contact later on qualifies as "nonexistent" customer service when the gun has already been fixed with a feature (unfluted cylinder) most S&W enthusiasts would see as a real step up. Is the lack of that contact an annoyance? Sure, but I really don't know what you think would have been done had he given you a call... explain "whoops, sorry, hope the gun is satisfactory now"? I doubt he'd be able to explain exactly how that thing got out of the factory to begin with; it still looks like an honest mistake that managed to sail through whatever QC checks they did (if any) before shipping.
Sorry, but I just don't get what merits posting a thread complaining about the lack of a phone call. Gun was shipped in a defective state, gun was returned fixed, phone call was promised, phone call never came. You can't shoot phone calls.
I don't know that the lack of a personal contact later on qualifies as "nonexistent" customer service when the gun has already been fixed with a feature (unfluted cylinder) most S&W enthusiasts would see as a real step up. Is the lack of that contact an annoyance? Sure, but I really don't know what you think would have been done had he given you a call... explain "whoops, sorry, hope the gun is satisfactory now"? I doubt he'd be able to explain exactly how that thing got out of the factory to begin with; it still looks like an honest mistake that managed to sail through whatever QC checks they did (if any) before shipping.
Sorry, but I just don't get what merits posting a thread complaining about the lack of a phone call. Gun was shipped in a defective state, gun was returned fixed, phone call was promised, phone call never came. You can't shoot phone calls.
I'm kind of disappointed with this thread.
I figured out the problem the from the OP. For those who haven't, please read post #20, it explains the problem in such a manner that it should be impossible to misunderstand.
Bottom line? If a highly-placed company official tells you they'll do something they should do it. Even if the company wasn't obligated to do it in the first place (as was the case here), once the committment has been made to do something then they need to follow through.
There's nothing else that needs to be said.
I figured out the problem the from the OP. For those who haven't, please read post #20, it explains the problem in such a manner that it should be impossible to misunderstand.
Bottom line? If a highly-placed company official tells you they'll do something they should do it. Even if the company wasn't obligated to do it in the first place (as was the case here), once the committment has been made to do something then they need to follow through.
There's nothing else that needs to be said.
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