S&W Customer Service, my latest experience

I've always had excellent results with S&W CS, and have never spent a dime having anything fixed, not even postage.

I bought a used Smith on Gunbroker that someone had tinkered with and they are fixing it for free even though it's 25 years old.

Their QC seems questionable at times, but their CS is top notch.
 
8shot357;

Yes I can. I had a Taurus pistol that had several problems. The magazine would eject every few rounds, and sometimes you could squeeze the trigger all the way back and it wouldn't fire. Then when you released the trigger, BANG. It took three trips to Taurus to finally get it to work correctly. At $25 per trip, they would not pay the postage, that was $75 bucks I was out, and their Customer Service (that's a joke) didn't care how many times it took to make their crappy gun work.

Hagar
 
8shot357;

Yes I can. I had a Taurus pistol that had several problems. The magazine would eject every few rounds, and sometimes you could squeeze the trigger all the way back and it wouldn't fire. Then when you released the trigger, BANG. It took three trips to Taurus to finally get it to work correctly. At $25 per trip, they would not pay the postage, that was $75 bucks I was out, and their Customer Service (that's a joke) didn't care how many times it took to make their crappy gun work.

Hagar
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Personal experience is good enough for my. Not trying to check your credibility, much.

I too had a problem with a Brazilian company owned by Taurus, at least they sent me a new gun the first time. And I too had to pay shipping overnight.

What a few Slim Jim's*, and some candy in the shipped box will get you.:D A new gun!:D

Ohh, I also had good CS from Ruger and S&W.
 
+ 1 on S&W's customer service....knowledgeable people, quick service, and usually no charges. They've done work on two of my revolvers recently, (a 637 new out of the box, and a 20 yr old M36) neither were charged for, and I had them back in my hands in a week from the date of the phone call...and that included them sending me a FEDEX shipping label via overnight express. Rod
 
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