Ruger Customer Service

Customer Service is always nice to have but better yet is a product that needs no service . It really is hard to imagine so many happy shooters that need to send a new gun back to the factory . It tells me one the factory is not making a quality product and two their customers do not really shoot the product that much . Old saying junk in junk out .
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You're living in fantasy land if you thing something can be made that needs no service. If it's made, it can and will break. The secret is to make the breakdown as painless as possible.

I stopped along an interstate to assist someone whose car had broken down. The owner was remarkably calm and understanding considering he was driving a new Rolls Royce. He had called Rolls Royce and customer service had calmed his fears. It showed me that the most important thing when a problem happens is how the manufacturer handles it.
 
Unless you're willing to pay for bench-made, hand-fitted quality (and to a certain degree, even then), manufacturing is an imperfect process by nature. Defects happen, even when every single part is "in spec", sometimes the tolerances add up in weird directions and things go wrong.

I do and Have bought many custom guns none needed to be sent back .
If I buy a firearm to shoot and shoot a lot I buy quality .

To replace the Ruger Super Blackhawk I Now have a BFR 44 Mag .
I will see if it works any better .
 
Color me a bit greedy, but I rather like the idea of maybe buying three or four Rugers for the same price and taking my chances with having to possibly send one back for service. As it stands I own three Ruger rifles and six pistols in various configurations and calibers, not one having ever hiccupped, much less been returned for any needed service.
In all fairness I did purchase stainless 10/22 rifles with the deluxe wood for my sons for Christmas in 2013, and both did feel almost as if they had a bit of sand in the action at first. But both have smoothed nicely with a little use and proper cleaning. I was looking to get them a semi-auto rim fire that would service them well for 30 plus years like my 10/22 deluxe has without issue. I'm confident that is what I accomplished without regret.
 
turkeestalker

I am happy you like your guns and I do hope you have zero problems with them . I still have some Rugers and will keep them until I have a problem with them . I gave my son a Super Blackhawk and a Number one in 30-06 both older guns and I have no problem with the old Rugers .
 
I used to buy only Sony products. They worked so well and were high quality. Then all of a sudden, 3 tv's in 22 months all died. So no more Sony for me. Every manufacture has dropped its quality. Compare a Smith from 30 years ago and tell me they're the same quality. But even the highest quality guns need maintenance. I've sent back at least 6-7 S&W revolvers and 3rd gens. I'm sure I could have fixed it myself but why not take advantage of a good warranty for a free appraisal.

Ruger completely serviced and even reblued a 35 year old Six revolver that was passed on to a friend of mine from his dad when his dad passed.

Gun was shot a LOT. 20,000 rounds of 357, easily.

Returned reblued and looking and feeling brand new, in less than 3 weeks. And the cost was ZERO!

Tell me when another manufacturer lets you shoot a gun loose for 35 years, and then refurbs it to new for nothing! I'll buy from them!
 
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