Ruger Customer Service

D

Doc Holliday 1950

New member
I bought my wife the LCR 357(5451 model) and it had a horrible Crane Release Latch. Sent it to Ruger(they pd. for the shipping & ins) and they got it last Friday. I got it back yesterday, Thursday. They replaced the whole assembly and now we can enjoy this super gun. So, 6 days from receiving it & back to me is unreal. Everyone said how great Ruger's CS is and they are 100% right on. Thought I'd share this with all.
The Docs.
 
When I worked at my friends Gun Shop we had to send a few Rugers back for repair. Three that I can remember was the owners falt. They took the guns apart. They reassembled them wrong. A P95 was so jammed up we couldn't do anything with it. A MK2 that the magazine was jammed in back words and stuck and another MK2 that was taken apart and reassembled wrong and would not work no matter what we did. We sent them to Ruger explaining the problems. They were returned repaired free of charge.
 
Sharing is always good. I also have had great experience with Ruger CS. I have bought.several more because of it. Enjoy your.LCR.
 
Best guarantee around

Bought a Ruger Red Label 12ga. used (30yrs old) to shooting sporting clays and 3mos. later it fired both barrels simultaneously. This happened again about a month later. Sent it back to Ruger and called to check on it 9 days later to advise them that it misfired also. They put me in touch with the gunsmith and was advised that inside the receiver had been replaced (all springs, pins, firing pin, extractor etc.) 30yr. old firearm and me not being the original owner and ALL NO CHARGE.
 
A bit off topic, but when I was looking for a front sight blade for a non-Ruger revolver I called the Ruger parts department to ask about details like the measurements of Ruger front sights I thought I could use. The CS/parts lady tried very hard to find the answers for my questions, and after about five minutes (no luck) I thanked her for all the trouble she went through, especially since it wasn't even for a Ruger gun. She wasn't ready to give up, she wouldn't let me go, said there was somewhere else she could look. No luck there either, but that dose of unexpected courtesy is still remembered and appreciated.
 
Any factory can turn out a lemon. But a company with good quality control will have very few, and one benefit of that is that their repair services are not swamped and can take the time to fix what needs fixing. Good for Ruger.

Jim
 
Any factory can turn out a lemon. But a company with good quality control will have very few, and one benefit of that is that their repair services are not swamped and can take the time to fix what needs fixing. Good for Ruger.
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When I was shopping for a better 22 semi-automatic, it was quickly apparent why Ruger has fewer repairs than many others. The Mark III was the most ruggedly built and is built like a tank with the bull barrel. A bolt rather than a slide looks to be a better design (since my current semi-automatic is waiting for the replacement of a cracked slide). There are advantages to making the same basic pistol since 1949.
 
All my pistols and Revolvers are Ruger except one ( S&W 686 PC Competitor )
Ruger are just the working mans gun and if ever a problem the best warranty is the Ruger NO Warranty. They just flat out take care of it.
 
I sent my SR9 back to them because I screwed up the ejector. I sent it on a Friday. They got it on Monday. They shipped it back fixed onTuesday. Had it by Thursday.

I took apart 2 10/22 mags and just couldn't get the tension right. I'd done it before on other mags but these 2 were stubborn. Called Ruger and asked for some guidance. Nice woman on the phone said "keep trying. But I'm shipping you 2 new magazines in the meantime". Totally free of charge. I keep working on the mags and just couldn't get them to work. I call them again and they tell me to ship them back. 5 days later, two new mags in package arrive! No charge.
 
Customer Service is always nice to have but better yet is a product that needs no service . It really is hard to imagine so many happy shooters that need to send a new gun back to the factory . It tells me one the factory is not making a quality product and two their customers do not really shoot the product that much . Old saying junk in junk out .
 
I had to send in my 22/45 due to leading, using Remington Thunderbolt. Ruger took care of it in a very quick turn around and no charge to me. They will keep me as a customer. I have three of their product and will have more.
 
I might be using their customer service soon. I have a new SP101 .22 and seems some of the chambers are tight. I'm having trouble extracting spent cartridges. I had the same trouble with a stainless J-frame .22 S&W, but I keep cleaning the chambers and it got right. I will see how it goes. I hate to send in it, I live alone and no one here to receive package. I guess I could have them deliver it to work.

Phil
 
you have to deliver it to the place where it's the most safe to do so. When my clients want me to send their things, I usually either make sure they will be home for delivery or send it to their work. I insist on this. Heck, Ruger should be paying us for all the advertising that we're doing.LOL
DO NOT TAKE ANY CHANCES
Doc
 
Customer Service is always nice to have but better yet is a product that needs no service . It really is hard to imagine so many happy shooters that need to send a new gun back to the factory . It tells me one the factory is not making a quality product and two their customers do not really shoot the product that much . Old saying junk in junk out .
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I find that statement more than offensive, but I suppose we do all have 'opinions' and we're entitled to them.

This is straight from Wikipedia so take it for what you deem it's worth,
"Of the total 2,288 makers of civilian firearms operating in the United States from 1986-2010, Ruger led the industry with 15.3 million firearms produced within the period. Ruger was ranked the number one U.S. firearms manufacturer from 2008-2011. In 2011, Ruger manufactured 1,114,687 firearms, as their promotion, the “Million Gun Challenge to Benefit the NRA,” played a significant role in the company maintaining its top U.S. manufacturer status. From 2009 to 2012, Ruger was the top-seller of handguns."

I'm thinking with that many firearms produced, and as few that actually seem to wind up being returned, not mentioning the trend in remarkable turn around times back to the consumer... Ruger is doing better than just a fine job... but hey, that's MY opinion.
 
I will be taking the SP101 .22 to the range a few more times to see if it's just a break in/burr in chambers. The S&W got better with use. Cowboy Action shooters rim out the chambers on their revolvers for quick reloading. Maybe they make something for .22?

Phil
 
Full disclosure: I own a small, mostly symbolic holding in Ruger stock, and have since 2008.

KEYBEAR said:
Customer Service is always nice to have but better yet is a product that needs no service . It really is hard to imagine so many happy shooters that need to send a new gun back to the factory . It tells me one the factory is not making a quality product and two their customers do not really shoot the product that much . Old saying junk in junk out .
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Unless you're willing to pay for bench-made, hand-fitted quality (and to a certain degree, even then), manufacturing is an imperfect process by nature. Defects happen, even when every single part is "in spec", sometimes the tolerances add up in weird directions and things go wrong.

If you are willing to pay for bench-made, hand-fitted quality, Korth land is over thataway. I hear it's pretty nice.

I think it's easy to forget exactly how much Ruger has grown in the past decade or so. Let's say you did a survey across all Ruger guns made in (say) 2011, and all the Ed Browns. You find out there are 450 defective Rugers and 1 lonely defective Ed Brown. It does happen. There have even been a few forums threads about it. As I said, manufacturing is an imperfect process by nature, so I don't hold it against him.

Wow, you say, Ed Brown really has his stuff together, and Ruger's really slipping. Well, consider the 2011 ATF Firearms Manufacturing And Export Report:

Ruger made 612970 pistols in 2011, 193025 revolvers, 308282 rifles, and 410 shotguns, for a total of 1.11 million firearms, making it far and away the leader in American manufacturing. In 2012 they did even more, 1.65 million total, and they've been growing since, but I picked 2011 because they're the most recent year with a full Manufacturing And Export Report.

Ed Brown, by comparison, made 2196 pistols and 8 rifles, for a total of 2204 firearms.

Let's do some math here. Ed Brown's defect rate is .045% (four and a half percent of a percent). He gets it right 99.955% of the time, and that's very, very good. Thing is, if Ruger were giving you Ed Brown quality, they'd be slipping. A .045% defect rate would mean they should be turning out 506 defective guns per year. That's about 23% of Ed Brown's entire production!

Now, I'm not making the claim that Ruger is turning out Ed Brown quality (they also charge about 1/4 as much for a 1911, looking at GunBroker), but I would bet that their defect rate is pretty small. With that kind of output, though, no wonder you hear more about their problems. It's pretty much inevitable. Thing is, when people give them a chance, you also hear more about how they make things right, and that ought to count for a lot.
 
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