Update on parts delivery...
Well, just as Marty said on the phone, I got the spring and grips yesterday! He sent them next day air UPS. I absolutely could not ask for a better response to my concerns that what I got from Marty. I'm gonna have to give CZ-USA a break and say that once they were made fully aware of my expectations, concerns and frustration they did go the distance to guarantee my satisfaction.
Also, after seeing how they actually handled my problem after I let them know how I felt about it I have to back up a little and shoulder some responsibility here. First of all, when I talked with Mike I didn't let him know what my expectations were but I expected him to live up to them. Hindsight shows me that although I still think I should have gotten the extractor quicker than I did, I think that I may not have been completely fair to them when they didn't live up to my unknown expectations. What I'm saying is, maybe their standard
is 10 - 14 days for delivery so if I don't let them know that I expect my parts in 3-5 business days they have no way of knowing that they need to rush the order to make me happy. After all, I didn't ask them to rush it, nor did I ask when to expect the part.
I feel like I have to cut them some slack and eat some of the blame myself. I have learned a valuable lesson though. In the future, if I'm having something shipped and expect it to be here ASAP I will make it clear to the sender. That way everyone is on the same page and they will be given a fair chance at meeting my expectations since the sender will know exactly what they are. I can't hold CZ-USA totally at fault in this incident after really thinking about it.
Based on all of this I will continue to be a CZ-USA customer and try to make my expectations known in any future dealings with them. I still think that such a problem should be handled quicker as standard procedure but that's not the purpose of this post...
Now, let's just hope that the spring and extractor fix the problem!
R6