What actions? The retailer didn't make the gun, the manufacturer made the gun, and the manufacturer supplies the warranty and service. Why should the retailer, who had nothing do to with manufacturing, step up and take responsibility for another company's actions.
Called customer service. I owned a retail store for a LONG time and if you
never want to see that customer again, give them the shrug and thousand yard stare if they have a warranty issue with something
they bought from you..PARTICULARLY in the "anything at any time", interweb age.
PLUS, in MY retail biz, MANY manufacturers/distributors
insisted on using a LBS(Local Bike Shop-bicycles, not motorcycles) for any warranty returns. I suspect a motorcycle shop is the same.
OP, have you considered asking the store to take it back for a refund? That's what I would do. If you haven't fired it and it doesn't work with dry firing the LGS might agree to a refund. That way you're done with it.
YES!! If the retailer is 'decent', that's exactly what they should do..replace it and then they can go toe to toe with Colt or whomever they got the NEW handgun.
=Customer Service.
That retail store likely also sells clothes. Is it their responsibility to check and make sure all the buttons are sewn properly, and that there are no loose threads?
YS IT IS..plus it's the retailer's responsibility to make sure his bought inventory is not only what
his customer base wants but are also top quality.
NOTHING hurts a retail biz more than lots of warranty returns..sell junque, get hurt. There was a LOT of 'stuff' I wouldn't sell because it WAS junque. Like one company's bike wheels. All they did was cost me $ trying to take care of them. VERY few manufacturers reimburse retail places for their time($$!)..like shipping costs. Tell a customer they gotta pay shipping back..and that makes them mad at the retailer..'why did you sell this crap to me?', even if they asked for it..retail is tough.
YUP,
refuse to warranty returns and that's a ticket to the 'GOOB' sign
(Going Out OF Business).
I'm pretty certain that Colt's warranty calls for returning the firearm to Colt for repair, not screwing over the gun shop that sold it.
How is selling junque 'screwing over the gun shop'. GOOD retail business' see that they have a responsibility to 'take care of the customer'. If they essentially take their money then effectively give them the middle finger if something is wrong..they should GOOB.
When I sold something that was junque, and then told the customer to 'contact the manufacturer'..that hurt ME way more than the manufacturer. The retailer is the 'face' of the product, not the company who made it. ..
+lotz, post right below..my LGS also.