It never ceases to amaze me how some companies don't get it. The SS is not cheap; in fact, it is very expensive. Problems of fit and finish shouldn't exist. If they do, they should take care of it. Customer service? Most American gun manufacturers are much more responsive. I can't imagine Savage with $425 Scout sticking its head in the sand and ignoring the problem. At least from what I have heard, they take care of customer problems.