I bought a nib kahr cm45 and it fails to eject a live round. Such as when unloading after carrying. Customer service told me I'm not racking the slide hard enough, mind you I'm 6'1" and 215 workout and I'm 30 years old. They then told me it's probably not a warranty issue and if I paid to ship it to them they would take a look at it. Not too good of customer service if you ask me. I've grown up shooting and dealing with firearms and to be told that the gun is malfunctioning due to me is kind of Insulting. So the gun is basically unloadable and is kept hot unless you really work to get the round out. So they made a gun that comes with a 5 year warranty and that gun is not able to be unloaded due to there manufacturing of this gun and I have to pay to ship it to them. Doesn't really make sense to me but I'm just one their idiot customers. It's my forth kahr mind you but my first polymer model. I don't know what to do from here and was just looking for advice.