Just received my Uberti Cattleman for Tanners!!!

MyKeal wrote:
I would respond to Mr. Tanner thusly:

Sir,

I don't deal with Uberti, I deal with you. I'm your customer; deflecting the query to Uberti is shirking your responsibility to your customer, sometimes called passing the buck. I expect you to know your product line like an expert. The fact that you don't possess that knowledge is disqualifying as a supplier to my needs. We no longer have a business relationship.

Sincerely,
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We have to be reasonable about things MyKeal. It is not Mr Tanner's fault Uberti decided to not put the older nicer finish on the current Uberti Hombres as well as deleted the formerly beveled cylinder front. Plus with the quantity of all different kinds of firearms Mr Tanner sells every month....we cannot expect him to know every single feature about every single firearm he sells. We must remember his is a retail store. That would be like expecting the manager of a Wal-Mart to know every single feature about every single product his store sells as well as to know any modified features on newer models vs older models. We reasonably cannot expect that.

At this forum we are into black powder and Cowboy action style guns and that is our particular niche here. We may know about other guns but this forum is specifically for those kinds of guns. So naturally when we take them apart, diagnose problems, fix them and become somewhat expert on them we are likely to know more about them than even someone who sells them. That is just natural and casts no dispersions upon the persons who sell them along with the many other different kinds of firearms they sell. These particular kind of firearms may be our forte and niche, but we have to remember it may not be theirs.

Would I have liked the current Hombre revolvers I ordered to have the formerly beveled cylinder front and nicer finish of the older model Hombres? Of course. But is it a deal breaker for me and would it make me cancel my order? .....NO.

That is still a fine revolver and an excellent value for the money. Plus I much appreciate Mr Tanner going through his stock and getting 8 of the 9 revolvers I ordered to be consecutively numbered in 4 sets of 2. I thought it would be nice to have them like that and I much appreciate him taking the time to do that. Plus since I was ordering nine he threw in the shipping insurance (insurance only, not shipping) for their purchase value at his cost which he did not have to do. So I have no complaints.

I am satisfied with what we have found out. What we do know is that Uberti is getting cheaper in their production with omitting that simple cylinder bevel that takes almost no time to do and omitting the previously nicer finish on their current Hombres. But that's Uberti's fault.....not Mr Tanner's. Perhaps something to think about when deciding whether or not to go with Uberti or Pietta regarding manufacture finish in the future.

Now that I know exactly what they will look like, I am still satisfied and eagerly await the arrival of my order.

Mr Tanner e mailed me this morning telling me my order is ready to ship and asked me if I wanted to cancel it. I do not want to cancel it and I sent him an e mail response that is about like what I wrote in this post.


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RJR -

First of all, welcome to the forum and thanks for the response.

Unfortunately, it's no goal.

Your response to Bill Akins was, to be blunt, buck passing, pure and simple. I understand you have many diverse products, and you're a retailer, not a manufacturer, so you wouldn't necessarily have the information to hand. BUT - when a customer identifies a difference between what was advertised and what he received, I would expect you to go back to your supplier (the one whose customer you are) and get the information for him, not tell him to go do it himself.

Mr. Akins is your customer, not Uberti's. You are Uberti's customer - and they owe you an explanation as to why they changed their product to no longer have the features they're continuing to advertise. You, in turn, owe that to Mr. Akins. I see that as a very simple, and reasonable, concept.

I would contact Uberti and see what they have to say.
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I think you should have said: "I will contact Uberti and see what they have to say."
 
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One thing is for sure, Ray takes his business very seriously. If I decide to purchase one of these cool .45s I know where to go.
 
RJR

Welcome Sir,
I am very happy with my pistol, just lamenting about the beveled cylinder is all. But no big deal, you guys were great. I placed my order on Wednesday and picked it up at my FFL on Friday:eek::D Once again, great service. I will say, my FFL was a little sore at me after they found out I got a NIB Cattleman NM for $250...when they are selling them for $429:D I was always leery about buying on gunbroker, or buying a pistol I couldn't see, hold or leave with after I paid for it. You guys at Tanners Sport Center have put that worry to rest. I will likely look you guys up when the time comes for my next purchase.

I hope you don't mind that I had posted the deal you guys are running on these pistols in the "BP/cowboy action for sale" adds on this site. I just figured since you were offing such a good deal on them, some other guys on here may want to know. That and I figured the least I could do is send some business your way.
 
Ray Tanner e mailed me that my Hombres have been shipped and are on their way. Eagerly awaiting them just like a kid a few days before Christmas. :D

Thanks again BerdanSS for telling us about the great deal/price on these revolvers.




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Tanners

Tanners is a great shop to do business with. Always a good experience. I bought both of my Uberti 1873 rifles from them among other firearms. I had to send back my Beretta Lighting pump rifle back to Beretta after a year. tanners handled the entire process.

Jeff
 
Yep hongrn, my cousin, a friend and two dealer friends of mine along with me all did a group buy on nine of them. Myself along with three others are getting two each and one friend is just getting one. We will all of course all be signing the paperwork at the dealers to transfer them into our names individually. (No strawman purchases here). They arrived today but the dealer is out sick today so we will all go over in the same car together and be picking them up within the next few days. (They are about 30 miles away at the dealer's). I'll try and post some pics later on (if my lousy camera will cooperate! Lol)


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Bill Akins
No problem Bill, always happy to help increase firearms sales in the greatest nation in the world:D Hope all the ones you guys ordered are fitted and look as nice as the one I received.

Arcticap
I ended up polishing mine...Bright 'n' shiny brass reminds me more of the '51 Navy I had, back when I burned powder with the 14th Indiana Company H:D way back when:rolleyes:

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Called today to order a few in .357 and they were all out.
Then-the good news, he said they were getting 600 in next week. He could have meant 600 in .357 or 600 total, not sure.
The gentleman I talked to said that sales have been really strong on these, of course-at $150 lower than anyone else.

So, I'll have to wait.
OJW
 
My .357 was shipped this afternoon. When I clicked the "buy it now" button Tuesday, there were only 4 left. Glad to hear they're getting more of them.
 
We picked up our revolvers yesterday. They are beautiful and I was impressed with the workmanship.

But one thing I don't understand BerdanSS, is why you said yours doesn't have the beveled cylinder front edge? Both of mine have beveled cylinder front edges just like the original 1873 Colts had.

Could you check the front of your cylinder again BerdanSS and carefully look to see if it's front edge is beveled? Perhaps because of the matte finish you weren't able to easily see that?

At any rate, I was very impressed with the overall fit and finish and "crispness" of the action. The trigger pull is a bit heavier than I like, but I can easily remedy that. (I like a pull just short of being hair trigger).

This is a fantastic deal for the price and I am very satisfied and happy with the two I received. Thanks again BerdanSS for informing us of it and thanks also to Ray at Tanner's Sport Center for providing us shooters with such a great bargain.



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