I wrote the following email to Kahr Arms on 7/30:
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>I just wanted to let you guys know that I ordered a set of exotic wood grips for my MK9, and I was decidedly underwhelmed both with your service and with the product. You first sent me grips for the K9, and when I called customer service, I was told that I had to pay the postage to return them to you.
When you finally sent me the right grips, they did not fit the gun properly. I had to sand down the interior surfaces in order to eject the magazine properly, and trim down the tips at the back to prevent them from biting my hand when firing the gun. In addition, the grips are entirely pedestrian in appearance, not at all what I would expect to be described as "exotic wood."
For $48.00, I expect a product that fits, but I had no desire to pay return shipping again in order to exchange them, so I dealt with the problem myself. I like my MK9, but I hope that more accessories become available from third party dealers, so that I don't have to put up with this again. As far as I'm concerned, Kahr Arms owes me $3.20 for the shipping charges I paid to remedy your mistake.[/quote]
Here's the reply I received today (8/3):
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Sorry to hear all this, I cannot reimburse for your shipping charge but I can
ship you a recoil spring assembly. These should be replaced every 3000 rnds.
Will ship to address you provided.[/quote]
Not bad. How did you do, Opie?