Hornady's Lack of Customer Service ---

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Did you contact Hornady with your problem? Are you saying that you dealt with the press' issue for 20 YEARS? I would have thought that if you had this issue for this long Hornady would have done something for you.

I called them a few times back in the late 80's when I first got it..they seemed to me like my calls were annoyances and gave vague answers that never helped anything..:(
 
That's too bad, machinist. If I had that experience I would probably give up, too. I'd suggest calling again. I'm willing to bet if you reexplained the issues you had to go through they would sing a different tune...
 
I've had nothing but great experiences with Hornady.

What you described is so out of the norm, call again and give 'em another chance.

Hack
 
No complaints here about Hornady CS... as far as feeling "had" when you found out that Hornady improved their product and changed the ejection system... I don't understand that. Companies improve their products all the time... hell, I bought mine about 7 months ago, and it doesn't bother me a bit... I actually don't have any problems with the "old" ejection wire (I understand the folks that had the most problems were those reloading 9mm ... I don't have that caliber), but if I did, they'll upgrade the press (yes, they charge a bit for it, but it's an option... no biggie) and shellplates for me. I'm in no hurry, everything is working fine as is.

May be that the person you talked to was having a bad day, etc... I imagine that they are probably being flooded with calls (some dumb some not.. not saying your question was dumb) with the increased sales they are experiencing....

FWIW, RCBS and Lyman have both also given me excellent customer service too.
 
Yep, Hornady may have had a bad day ---

You know what? After reading all the positive responses, I've got a confession to make. Even with the bad experiences I've had with Hornady, I still respect the company a lot. My last phone call, and conversation with the "TECH" did not go very well. In fact, it was I who hung up on him. I just got tired of his condescending "Car-nails" talk. Yes, "Car-nails;" only makes sense to me, but I was there. None of you would have liked it either; believe me. Hence, the reason for this thread! Anyway, several days later I received the parts I'd requested. The "TECH" could have easily blown me off.

Hip-hip-hooray for Hornady!
GRB
 
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Second that! Hornady Customer Service really Sucks!

I purchased one of their Safes and was missing a part. It has been 7 weeks now that I have been getting jerked around by there customer service rep (Wil Urish)(wurish@hornady.com). I tell ya, if I would have know that their customer service was so bad, I would have never purchased the safe from them.:mad:
 
GoldenRoyBoy wrote:
Just curious, has anyone else had similiar problems; or, is it I with a problem?
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Are you sure you weren't calling Lyman's customer service department? What you described sound a lot more like my experience with them.
 
when I first got my LnL progressive back in 2014 I had a number operator error induced issues during my learning phase. I found Hornady customer service excellent. Once they overnight shipped part that had been broken due to my own stupidity and tossed in a handfull of the retaining springs in the package at no charge for the broken part, the springs or the shipping. Cannot ask for better CS than that

Just used the LnL this morning to load 250 .223's in less than an hour, as long as I keep it clean it works like a champ. Only issue I have anymore is if I spill powder on it the primer feed slide will bind. A simple brushing with a small paint brush if I see any spilled powder cures that
 
Why so many zombie threads lately? 2008?
OP,you have a beef with Hornady,and instead of standing on your own with a new post,you dig up a 2008 zombie thread????
 
must be you,I have never had problems with Hornady,their customer service has always been great.
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I called Hornady with a plan, I was going to pull bullets, save the powder and reuse the bullets. They convinced me I needed their Cam over collet bullet puller, so I purchased one. I spent more time waiting for parts than I did using it. On the third go around they told me I made too many mistakes. I decided they did not understand my original plan so I went for a visit. I made it clear I was serious about pulling bullets to get rid of corrosive primers. and I wanted to know what the 'too many mistakes was about'.

It was about this time they said they were having trouble with one of their vendors; seems they were doing a lousy job of heat treating etc.. I suggested they tell me where they were located, I decided while I was there I would visit them also. Hornady informed me they changed heat treating vendors, what the heck? I was already there.

And then one day parts show up, I placed the parts in a box with the puller and have used the RCBS bullet puller.

There was a Schnauzer in the office, I ask a very kind lady who did the Schnauzer belonged to, she said the dog belonged to her. I then asked her where her desk was located, she said her office was located in the north west corner of the building, she was curious why I wanted to know where her desk was located. I explained to her the Schnauzer was standing on a desk eating someone's lunch in the back of the office. I just though that would be something she would want to know about.

F. Guffey
 
Pardon me for asking the obvious, but what does a safe have to do with reloading?

I won't drive this thread further off topic by asking why you would buy a safe from an ammunition manufacturer in the first place.
 
This whole resurrected part is weird if you ask me, which no one did, but...
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edg. I purchased two stocks from Richards Micro fit. I could have found clubs that were nicer; I told them I believe I could teach wood peckers to do a better job.

Not one member of any forum said they would hold off doing business with them until they made an effort to correct the problems. Hornady is not the only dealer/manufacturer I visited. I thought they were rather rude, as soon as I walked in to one business, the man said he knew as soon as he hung-up I was going to come see them.

F. Guffey
 
Given the thread resurrection and the fact that everyone seems distracted by that, I'm going to close this one down.

If there needs to be a new thread on Hornady's Customer Service, or Lack Thereof, so be it.
 
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