FrankenMauser
New member
Mr./Ms. Charlie...
Speaking down to users of GRT that are showing good faith in trying to help develop the program is not the best approach to be taking, if you want to grow the program.
Curt, dismissive, defensive emails are one thing.
Piling forum posts on top, that do the same thing, while talking down to your potential user base, is even worse.
There is a difference between feedback and criticism. Please figure it out.
There is also difference between idiots that can't figure out a calculator complaining about a computer program not spitting out the magic numbers they want; and knowledgeable, experienced, computer-savvy reloaders - many of whom have experience with other internal ballistics programs - trying to offer feedback on the UI, database errors, and massively incorrect calculations being spit out by the program. All you're doing is shooting yourself in the foot, when you automatically assume that EVERY person downloading GRT is an incompetent idiot.
...Which reminds me. I had forgotten about my first bit of feedback with the support ticket system.
When I downloaded my first copies of GRT on a laptop and a desktop, the inch/metric conversion wouldn't work on the laptop. It was stuck in metric and would not switch. I submitted a ticket. The tone of the response that I received was, essentially, "You're doing it wrong. Try it again. You're doing it wrong. Stop being dumb."
It turned out to be an issue with the installation being on Windows 8.1 and the bug was fixed a couple updates later. But, apparently, I was still .... 'doing it wrong, because I'm dumb'.
I want GRT to continue development. I want it to succeed. I want to be able to use it.
But some attitudes in the GRT support community really need to change, before people will be happy to contribute. As of now, the people behind the 'support' curtain are discouraging feedback and data submissions.
Speaking down to users of GRT that are showing good faith in trying to help develop the program is not the best approach to be taking, if you want to grow the program.
Curt, dismissive, defensive emails are one thing.
Piling forum posts on top, that do the same thing, while talking down to your potential user base, is even worse.
There is a difference between feedback and criticism. Please figure it out.
There is also difference between idiots that can't figure out a calculator complaining about a computer program not spitting out the magic numbers they want; and knowledgeable, experienced, computer-savvy reloaders - many of whom have experience with other internal ballistics programs - trying to offer feedback on the UI, database errors, and massively incorrect calculations being spit out by the program. All you're doing is shooting yourself in the foot, when you automatically assume that EVERY person downloading GRT is an incompetent idiot.
...Which reminds me. I had forgotten about my first bit of feedback with the support ticket system.
When I downloaded my first copies of GRT on a laptop and a desktop, the inch/metric conversion wouldn't work on the laptop. It was stuck in metric and would not switch. I submitted a ticket. The tone of the response that I received was, essentially, "You're doing it wrong. Try it again. You're doing it wrong. Stop being dumb."
It turned out to be an issue with the installation being on Windows 8.1 and the bug was fixed a couple updates later. But, apparently, I was still .... 'doing it wrong, because I'm dumb'.
I want GRT to continue development. I want it to succeed. I want to be able to use it.
But some attitudes in the GRT support community really need to change, before people will be happy to contribute. As of now, the people behind the 'support' curtain are discouraging feedback and data submissions.