Basically, whatever the process was up to a month ago is no longer relevant. For the last 3 weeks or so we've been flat out trying to process our own orders and whatever we can scrounge to keep the racks and cases from being bare. Not full, mind you, but to feed the hoards that have been lining up for anything they can get. Then we got the order to work by appointment only. It is now easing a bit and we've been able to process the special orders. Transfers that were on the way are getting done, eventually, but it has been bedlam. We still aren't accepting new transfers and even try to avoid face-to-face transfers. Honestly, way too much time/work for the price. If you've got alternatives, more power to you, but not all LGS are open, and those that are are working under crazy conditions. Have a little patience, you're not the only one out there waiting impatiently for your new toy.
Don't forget, we're here in the shop trying to help you, not sitting at home with our wives who are pissed that we are going out in public.