ID scanning to be required for adult signatures starting in June 2022
On June 28, 2022, FedEx Express and FedEx Ground will enable ID scanning functionality for deliveries in the U.S. which require an adult signature. Our ID scanning technology will electronically capture the recipient’s name and automate age verification. This new process eliminates the need for manual data entry of recipient information and improves the accuracy of recipient information.
When a recipient’s ID is scanned, our scanning technology will:
Capture the recipient’s name associated with the ID and auto-populate the first initial and last name.
Confirm the recipient is 21 years or older.
Our software does not record any other personal data (e.g., driver's license number, phone number(s), birthdate, home address, etc.). However, capturing the recipient’s first initial and last name is part of the existing proof of delivery process for all signature deliveries and will be retained only as long as necessary.
Frequently asked questions
Why is the FedEx driver asking to scan my ID at delivery?
Effective 06/28/22, FedEx will introduce scanning technology that electronically captures the recipient’s first initial, last name, and automatically verifies age requirements are met for deliveries requiring an adult signature. The software does not record or store any other personal data (e.g., driver's license number, birthdate, home address, etc.). If you are expecting a delivery, please have your valid government-issued photo ID ready at the time of delivery.
What if I do not want to have my ID scanned at delivery?
If you decline to have your ID scanned at delivery, your age will be verified by the driver by manually entering your date of birth. The driver will also manually enter your first initial and last name.
Can anyone 21 years or older accept my adult signature required for package delivery?
Yes. Any individual 21 years or older who is not visibly intoxicated at the delivery address may present their ID for age verification and accept your adult signature required delivery.
What data will FedEx collect when an ID is scanned?
FedEx will only record the first initial and last name of the ID holder, which is part of the existing proof of delivery information that is captured for all signature deliveries.
FedEx will not record or store any other personal data encoded within a recipient’s ID (e.g., driver's license number, birthdate, home address, etc.) and no picture of the ID is taken.
If a recipient does not have a driver’s license, what other forms of ID are acceptable?
The following forms of ID can be scanned:
U.S. driver license
U.S. Passport (only available for FedEx Ground deliveries)
U.S. state ID
U.S. military ID
If another form of ID that is unable to be scanned is provided, it will be inspected manually for age verification.
Does the name and address on the shipping label have to match with the name and address on the ID of the recipient?
No. A recipient’s ID will be scanned to verify the individual accepting the adult signature required delivery is 21 years or older.
