Ridge_Runner_5
New member
Took about 3 weeks from order to delivery on an upper, but it was exactly as I ordered it, down to the drawing I asked them to put on the box.
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Experiences with Palmetto State Armory
- Thread starter OnTheFly
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Therealkoop
New member
I practically had to pull PSA's customer service reps fingernails out with pliers to get a shipping number. After 5 weeks I finally got one, the package wasnt even shipped out until week 5 even after the rep assured me many times that "It would be there friday-monday-tomarrow" ect ect.
Lied to my face to get me off the phone (many times), proven unquestionably with the subsequent paperwork.
Thats the short version.
Lied to my face to get me off the phone (many times), proven unquestionably with the subsequent paperwork.
Thats the short version.
Bad customer service
I paced and order of 3006 ammo with Palmetto state armory about a month ago and after 3 weeks of waiting I gave them a call. After a 35 min wait, the rep said that he was going to look into it and that he'll get back to me later that afternoon. After two days with no answer I called them again, this time 40 min wait, this other rep advised me that the product was probably out of stock and it could be a long wait, he gave me the option to cancel my order and I did. Not an hour later I get an email from the first rep stating that I should have not cancel my order, that he had me covered. To add insult to injury, about 3 days later I get an email from their lead rep Vance saying that she had a substitution for the product I had order and it was going to cost me $14 less, when I replied that I had already was issued a credit but I was still interested she told me that the deal was off the table because I had already cancelled.
I didn't mind waiting 2 weeks for my orders from PSA because they have good prices, but after this I think I will pay a little more for better service.
I paced and order of 3006 ammo with Palmetto state armory about a month ago and after 3 weeks of waiting I gave them a call. After a 35 min wait, the rep said that he was going to look into it and that he'll get back to me later that afternoon. After two days with no answer I called them again, this time 40 min wait, this other rep advised me that the product was probably out of stock and it could be a long wait, he gave me the option to cancel my order and I did. Not an hour later I get an email from the first rep stating that I should have not cancel my order, that he had me covered. To add insult to injury, about 3 days later I get an email from their lead rep Vance saying that she had a substitution for the product I had order and it was going to cost me $14 less, when I replied that I had already was issued a credit but I was still interested she told me that the deal was off the table because I had already cancelled.
I didn't mind waiting 2 weeks for my orders from PSA because they have good prices, but after this I think I will pay a little more for better service.
FrankenMauser
New member
Don't bother replying. PSA's current shipping situation is not what it was a year ago.
And.... Mpar's only three posts here were all rants in Palmetto State zombie threads.
And.... Mpar's only three posts here were all rants in Palmetto State zombie threads.
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