Mellow_c: Well here’s what I’m getting out of your post. You had to deal with mediocre to poor customer service from Rossi (‘he sounded like he was about ready to go home to put it nicely.’) and then you got to deal with very good customer service from Ruger.
Both guns are going back to the factory.
You are not seething about the bad Rossi experience. You are not staying up all night fashioning Rossi dolls and sticking needles in them or eating out your stomach lining. You didn’t throw a tantrum on the phone or take the Rossi representative’s attitude personally.
Either, neither or both guns may get fixed--I can’t see where getting upset would affect this one way or another.
Seems to me you’re having a better time, that is you’re happier, than if you let this upset you. (That’s me being Captain Obvious.)
Also to my way of thinking if you believe in such stuff, you’ve got no bad karma coming your way and you will never have to feel regret or guilt about the way you treated the customer reps.
If I showed your post to certain family members there would be pointed silence while they though to themselves “hey, maybe you could take a lesson”.
Might be you’re living up to your forum name.
Good for you.