Wow,
I though I was the only one. I tried to buy an item from them and had one of the WORST experiences EVER. After that happened, I wrote a note addressed to the president (Tanney or whatever) and I noted personal and confidential on the envelope. Some weeks later, I got a REALLY REALLY rude letter from some supervisor (I guess the president was too important to reply to my letter).
His basic reply was 'SO? Don't buy from us then - that's our policy and that's it' !
I will NEVER EVER EVER buy from them again.
Making a mistake and addressing it is one thing. Treating someone like a piece of worthless CR_P is another.