I've had one since last July, purchased new. It's in my pocket right now.
It's been back to the mother ship twice, once for a "birth defect" that caused intermittent light strike failures, once for a broken transfer bar. Both times Charter paid shipping, and it was back to me, fixed, in under two weeks.
Customer support, two thumbs up.
The design is interesting. The execution of that design, how to describe? The metal work is good where it needs to be, not so pretty where it doesn't need to be. Ergonomically fine. The larger rubber grip (I think it's called a "combat" grip) fits me well. The cylinder release is nice and easy to work. It reminds me of S&W's old flat latch, except it's curved up a little. The rear sight notch is wider than I've seen on other snubs, which makes it easier for me to use.
A couple pics to illustrate my point about the machining:
Machining on the ejector star and pawl area is good. Which is where it needs to be well done. Compare that to the same area in your average Taurus.
Now the bad:
Note the rough area in the rear sight trough. Also note how the barrel does not quite line up on the frame. Everything works, it's just not pretty.
Note also the roughness on the frame, under where the grip panel would be. Again, ugly, but functional.
By the way, yes, that is a plastic grip frame.
Mine is the Undercover, the baseline cheapest gun. Perhaps more care in finishing is evident on their higher priced guns. I don't know. I haven't examined any.
Keeping it? Yes. It works, it shoots straight, and it's a whole lot lighter than my other snub.
Would I get another one? Yes.
I have in mind to get a .44 Bulldog. The notion of a rimmed revolver cartridge with .45 ACP ballistics interests me. (Though, my interest and desires wander. By the time I get around to it, I'll probably want something else.)