September 10, 2008
Sturm, Ruger & Co.
Product Service Dept.
411 Sunapee St.
Newport, NH 03773
Subject: Broken Barrel on Ruger Redhawk
Request No. 9898
To Whom It May Concern:
About a week ago, I purchased the enclosed Ruger Redhawk Hunter.
I picked it up after the Illinois state-mandated 72 hr. waiting period.
I went to the range the next day to try it out. On the first shot, the barrel/scope broke off and flew downrange, about 5 yards. The bullet did exit the barrel and struck the target. The Leupold scope doesn’t seem to have sustained any damage.
Although I originally thought it was a factory magnum load, I have looked through my ammo box again and have found it was a light reload consisting of the following:
· Remington 44 Magnum brass, twice-fired
· Ranier Ballistics 240 gr. Copper-plated flat point bullet
· Alliant Unique powder, 10 gr.
· CCI Large Handgun primer
I have fired these loads many times through my previous 44 Magnum, a Smith & Wesson Model 29 w/8-3/8” barrel, with no problems. I double-checked each round for double-charge or no-charge round. They were fine.
The symptom doesn’t appear to stem from a reloading error. This seems like the barrel steel was weak where it was screwed into the frame.
I did some internet research and found that Ruger did indeed have this problem with Redhawks many years ago. I checked the serial number of my gun vs. the list on the website, and it seems to have been made in 1983.
I am hoping that Ruger will extend to me its excellent customer service, as I have experienced in the past.
If you are able to simply replace the barrel on this revolver, that would be my preference, as the trigger action is excellent. Would you please put a 5-1/2” barrel on instead of another 7-1/2” one?
If you decide to replace the whole gun, would you please work on the trigger of the new gun a bit, so that it is as light, smooth, and crisp as the trigger on the gun in this package? Also, I would appreciate it if I could keep the original grips (assuming they fit the new gun) and original cardboard box. If possible, would you please include one of the new-style, lockable plastic cases too? I would feel safer if I could store and transport it in such a case. If you could accommodate these small requests, it would be most excellent, and I will be a Ruger customer for life! I currently have two other Rugers: A Mk. II Target model, and 77/22 in 22LR. I sold my P90 to purchase this Redhawk. I’m quite fond of Ruger firearms!
Twice in the past 10 years, I have called on Ruger Product Support, and have been happy with the outcomes.
If you need to reach me for more information, I can be reached at ...
When finished, please ship the gun to me, care of:
GAT Guns
14N915 Rt. 25
Dundee, IL 60118
Thank you very much for your consideration.