Best Customer Service in U.S. Handgun Industry

[GoOfY-FoOt]

Two thumbs WAY up for:

Kel-Tec - Mag follower problem - Item shipped in 1 day - No charge
HI-Point - firing pin spring issue out of the box - shipped pin and both springs for free
Fabrique Nationale - Broken firing pin block cam/lever - 3 week turn around with a free mag

They can bite me?:

Taurus International - Rossi wizard .223 - Don't get me started...

 

[Rifleman1776]

#1 Ruger
#2 Ruger
#3 Ruger

 

[dgludwig]

As of this writing, the two top contenders are Smith & Wesson and Ruger. Their current "ratings" accurately reflect my experiences with them. Both are rightly known for their superb c/s.

 

[oneounceload]

I couldn't vote as I haven't NEEDED any service from any of the makers; besides I have a wonderful old-time gunSMITH who actually can make parts and has an inventory to fix about anything.

Used to be, if something did go awry, you took it to your local smith. When did this "send it back" start to become the norm?

 

[Samuel2011]

I voted Ruger!
Almost went the S&W route tho.

This one incident made me change my mind;
This gentleman came into the shop I was working at and had his Single Six in hand, just a few days old. He claimed the gun couldnt shoot the proverbial side of a barn!
He had a very well written letter stating he has an expert marksman ribbon/medal (Korean War Vet.) curtesy of our U.S. army and that this Ruger did not live up to his standards and should be rebarreled or replaced!
We later found out he hadn't shot a handgubn in over thirty years!

The gun made it to Ruger and the smith who received it shot a very tight .5" group or so from 25 yards. He then as requested by the customer in his letter rebarreled the Single Six and shot a sub 1" group with the rebarreled gun and returned the gun to its owner with both targets enclosed.

Now, thats customer service!

I guess he'd never heard the "If you don't use it, you lose it!"

 

[40caljustice]

Never used them but my father talks about how great Springfield is. I'm sure he brings it up 3 times a month.
My experience had been pretty good. The guns I have has never given me a chance to speak to customer service. With that being said I'll probably have my barrel fall out of my glock in my holster for opening my big fat mouth. Haha.

 

[arcticap]

Ruger does have good service but their workmanship can be spotty.
S&W is #1 not from personal experience but from the words of many friends. My Smiths haven't needed any work done yet but I feel very confident about when they ever do.

 

[hulley]

While I've owned FNH, Ruger,Sig, Stag Arms, RRA and Taurus, I've never had to call their CS dept, not even Taurus. However I did sell the PT709 because I thought it was crap! I voted FNH because I once called their CS dept to see if I could buy a shirt and they sent me a shirt and hat free of charge and got it a few days later! Big FNH fan! I love my FNPs and planning on a FNX soon!

 

[teeroux]

S&W since they are the only ones I have ever sent a gun to and it was a pleasant experience. They fixed the broken firing pin in my Walther pistol no questions asked. I didn't even have to pay shipping they mailed me a label. I tracked the order and it wasn't in their shop 2hrs it was back on a truck headed back.

I wish they would do warranty service by e-mail though getting through on phone without several calls can be difficult with a large company.

 

[tristar viper]

I've only ever had one little rat fink gun that needed to go back, and that was my Sig P238. It took a little longer than they told me but the gun came back right the first time.
A couple times I've called Taurus just with general questions about my TCP (no problems with it) and they were very prompt and helpful.
But if you ask the guys at my local shop, they'll say Springfield is the best, and HK is the worst. They will also say Kimber is bad, Taurus is bad, and Glock is OK. They'll say S&W and Ruger are pretty darn good too.

 

[golfnutrlv]

Voted for Smith and Wesson, they have done right by me in the past, even if they were a little slow to do it. Replaced a LEMON of a 1911 that I got.

Before that, I was a big Smith fan, still am after.

I give good props to Sig Sauer too, they have also done right by me.

Not like H&K who as I have heard, hates selling their guns to civilians, or at least they act like it.

 

[GURU1911]

In 50 years of participation in the shooting sports, i have never had to return not one of my firearms to any manufacturer for any reason. Everything in my safe was made from 1948 to 1978.

However, the companies i have dealt with many times & they have always exceeded my expectations related to refunds, returns, or mistakes on my orders:

Robar plating, Novak sights, Brownells, Sinclair, Midway, RCBS, Bell & Carlson, Gil Hebard Guns, Greider Precision. Cold Steel Knives, & Burris Optics.

These are all first-class companies & great folks to spend your money with !!!

Guru1911

 

[Stevie-Ray]

Can't vote, never had to use CS from any maker I still have guns from. But this:

Ruger for instance did a 2.5# trigger job on an early 22/45 that was put together out of beat up parts. The bolt ears looked like they'd been used to drive nails. They replaced most of the gun and did a perfect trigger job all for free.

is pretty common from people I know, especially from folks that have bought used guns. They send them to Ruger and seem to come back "like new." I definitely like what I hear about Ruger, since I have 4 of them.

 

[Master Blaster 2]

S&W #1 and i agree on Springfield as a close 2nd.

 

[Ozzieman]

It’s a good question but I look at it another way. To me the first thing that gives a high level of costumer service is building a gun that never needs to go back for service.
For me it’s Ruger.
I have owned 7: MKII’s, 4: Blackhawks, 1: Super Blackhawk, 1: 44 MAG carbine, 1: 77/44 rifle, 3: 77 Rifles (6mm, 30-06 and .223), 3 SP’s all 357’s and 1: Mini 14 in the past 35 years.
Not a single one needed to be returned to the manufacture and none every needed service for a reliability problem by a gun smith.
To me that is a mark of great customer service.
Build it right the first time and sell a very strong gun for an affordable price.
To me that’s spells Ruger.

 

[scgunslinger]

Best service and warranty

Taurus gets my vote hands down. My 38 revolver stoped revolving. It was one of my newest guns about 6 years old and I remembered it had a lifetime warranty, so I looked them up on the internet which had great instructions on how to request a return how to ship it and how to get it back. It was fixed in less than a week returned to me working great and they even cleaned it so well it looked brand new and returned it in a new box all at no cost to me. They have great customer service and the gun looked so new I promply advertized it and sold it. I still shoot the old colt once a week that is older than me and never needed repairing. The Taurus reminded me of some of the new name cars with 100,000 plus warranty their is a reason they need that kind of a warranty to sell them. I will stick with my old Colt and the new Ruger.

 

[riggins_83]

The only handgun I've ever sent in was a Ruger Redhawk. The finish around the crane arm base was horrible; There was a very rough edge, sharp enough to cut myself on. While this was something I could have fixed with a file myself I decided to let them take care of it. They paid shipping there and back... Sent it in and received it back a few weeks later... the edge was still there, hadn't been filed at all. I had included a picture of what I was referring to along with a letter yet it still wasn't resolved. Took a jewelers file to it, took the edge of quickly. I was not impressed...

Glock, on the other hand, offered to send me a part that was not defective, simply had changed in spec. They said "oh we'll just call it warranty work." I was very impressed...