Best Customer Service in U.S. Handgun Industry

Best Customer Service in U.S. Handgun Industry

  • S&W

    Votes: 50 28.1%

  • Ruger

    Votes: 39 21.9%

  • Sig

    Votes: 5 2.8%

  • Kel Tec

    Votes: 14 7.9%

  • Beretta

    Votes: 1 0.6%

  • Hi Point

    Votes: 10 5.6%

  • Glock

    Votes: 10 5.6%

  • Kimber

    Votes: 1 0.6%

  • Heritage

    Votes: 0 0.0%

  • Cobra

    Votes: 0 0.0%

  • North American Arms

    Votes: 2 1.1%

  • colt

    Votes: 0 0.0%

  • Phoenix

    Votes: 0 0.0%

  • Taurus

    Votes: 2 1.1%

  • FN

    Votes: 2 1.1%

  • Springfield

    Votes: 26 14.6%

  • Wilson

    Votes: 6 3.4%

  • STI

    Votes: 3 1.7%

  • CZ

    Votes: 4 2.2%

  • Heckler & Koch

    Votes: 3 1.7%
  • Total voters
    178
  • Poll closed .
T

TennJed

New member
Who, in your opinion, has the best customer service in the U.S handgun industry? This is just for fun and to get some conversation started. It can be based on experience, research, family/friends experience, ect.

I work in customer service so it is a topic I am interested in.

I listed the top manufacturers based on 2008 total sales. This was the most recent info I could find. I think I kept them in order, but I ommitted some to include others because, well this is my thread and I can;)
http://www.shootingindustry.com/Pages/SpecRep02.html
 
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From my personal experience

I've had nothing but great customer sevice from:

Seecamp
Ruger
HK
Kel-Tec

I've had VERY bad customer service from:

Kahr
 
I voted SIG based on my personal experience. However, I have also heard excellent reports about S&W, SA and Ruger.
 
I'll cast my vote for S&W and add that Rock Island Armory should be on your list and probably would be a runner for #1 as well.;)
 
Since you don't list ALL manufacturers, and your poll doesn't include "Other," it is incomplete and I can't vote. IMHO the best, without any hesitation, is Advanced Tactical, the importers of Armscor/Rock Island pistols.
 
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Good point I am limited to selections so I am going to edit one out and list other.............question can you edit polls?:o
 
I have not used customer service for nothing else but buying accessories...
And three companies SIG, Ruger & Kel-Tec have ALL been outstanding.

So, I have not voted and you can only vote for one any-ways.....:confused:


Lateck,
 
Smith&Wesson is going to (deservedly) be the landslide winner.

Ruger and Springfield are well known for having good service too.

The Colt logo is a horse. The Taurus logo is a bull. Their customer service are their mascots' feces. (Horse**** and Bull****)
 
springfield and s&w are the two best i've encountered. hard call, but i guess i'd give the edge to SA :)

ParaUsa was the worst. "gold medallion lifetime warranty" my ass.

Glock's is in between: kinda crappy, but not too crappy lol
 
I've had to deal with Springfield's customer service department and Ruger's. Both were excellent. My issue with Springfield was minor but their people were great to deal with.

My issue with Ruger involved my LCP during the recall. Basically they returned my LCP with another slide and barrel on it after recall work. The finish on the they returned to me was worn down to bare metal. The barrel looked like it had never been cleaned.

I contacted them and they offered to reblue the slide. Since this was a virtually a new gun, I declined and asked to elevate the issue. I spoke to a supervisor, he offered to replace the entire upper portion of the gun. I had a shipping label that afternoon and had my gun back in three days. While I was ****** at the time, Ruger handled every thing professionally and did the right thing without fighting me to do it.

Ruger really impressed me with the LCP fiasco.
 
I have had dealing that were very good with S&W, Ruger and Springfield Armory. More with Springfield, and they have all been positive.
 
The company that wins, hands down, the customer service award, is the company that takes such pride in their product and built said product with such fine materials, that there is no need for a customer service department. Unfortunately, I can think of no such comany in the last 20 years.
 
The company that wins, hands down, the customer service award, is the company that takes such pride in their product and built said product with such fine materials, that there is no need for a customer service department. Unfortunately, I can think of no such comany in the last 20 years.
Click to expand...

Seecamp comes close IMO. When I called about a problem I had with my LWS380, the owner, Larry Seecamp answered the phone himself and took care of it. :cool:
 
Since Remington is just re-entering the handgun business with the R1 1911... I anticipate they develop a crappy reputation soon... After dealing with them with a problematic Remington 870 Wingmaster and 700, I can tell you their customer service is near the bottom..
 
I deal with all of them because of my job. Springfield gets my vote because they have quick turn around times, guns come back right... and on the phone they are more than helpful. Not saying others are bad... but Springfield is very nice to deal with.
 
"that there is no need for a customer service department"

If they didn't have a customer service department then how would we order springs and grips and other parts and stuff from them? :confused:
 
Since I had always purchased quality firearms it wasn't until my experience with Colt in trying to get a .380 repaired that customer service became important.

My one poor C.S. experience was with Colt.

An average C.S. experience was with Kahr.

My best C.S. experience was with Springfield.
 
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