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Best CS out there?
- Thread starter IMTHDUKE
- Start date
ScottRiqui
New member
I don't know if you're talking about the gun industry in general or firearms manufacturers in specific, but I've been especically pleased with Springfield Armory, Crossbreed holsters, Missouri Bullets, Mec-Gar magazines and MidwayUSA.
There have been plenty of other companies that I've dealt with and had no problems, but those are the ones I can think of offhand where the transaction required something extra - either to fix a problem, answer questions, applying a special discount to an order, etcetera.
There have been plenty of other companies that I've dealt with and had no problems, but those are the ones I can think of offhand where the transaction required something extra - either to fix a problem, answer questions, applying a special discount to an order, etcetera.
jglsprings
New member
I'm going to assume that we are talking about "customer service" (CS) and not the tear gas (CS)?
My vote went to Lone Wolf Distributing.
My vote went to Lone Wolf Distributing.
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It took me awhile, but I guess "CS" means customer service? Not custom services, custom shop, certified sales, etc.
Let's see - I had Colt do some work on a pistol - excelent work, easy to deal with. I had to order some magazines from EAA and get some information on a Stock 10mm that I purchased - good customer service there.
Let's see - I had Colt do some work on a pistol - excelent work, easy to deal with. I had to order some magazines from EAA and get some information on a Stock 10mm that I purchased - good customer service there.
Coltman 77
New member
I've had excellent experience with both S&W and HK customer service, FWIW.
Hi-point, without a doubt.Mine has never malfunctioned, but I have lost parts [tiny springs]bought accessories which were defective[damaged in shipping] in each instance I had replacements inside four days at no charge!.I belong to both sites and havent heard an ill word re: customer service...
I almost hesitated to say it because I know they have built their reputation due to having had so much need for it in the past, but Kel-Tec is very well known for replacing parts, repairs, even swapping out firearms in pursuit of satisfying their customers.
It's great to know that a single phone call to one of the guys building them will result in parts arriving in the mail a few days later.
It's great to know that a single phone call to one of the guys building them will result in parts arriving in the mail a few days later.
We all do dumb things that we are embrassed about but maybe you can learn from my stupidity......
Glock provides Excellence Service....I blew up a Glock using a Glock manufactured 357 Sig barrel that was ported in a 1st generation standard Glock 22. I told the retailer that sold me the barrel that I wanted a 357 sig barrel for a Glock 22. They sent me barrel and I installed it. I noticed slits in the barrel but for the life of me I did not know that to use a ported barrel would play havoc on my pistol. When I installed it and pulled the rack back, the ported slits were outside of the frame so I thought "So that is how it works". Dummy me, the third 357 Sig shot separated the front of slide from the pistol frame and fortunately I was not hurt. Did not really notice the separation until I looked at it a few moments after firing. On advice from a friend I shipped it back to Glock through the local Glock distributor with my letter of what had happened. The distributor was not optimistic of how Glock would respond.
Glock contacted me thought the local distributor and I called them to learn that they would replace the totally destroyed frame with a refurbished 3rd generation frame and replace any parts that needed replacing. I had to pay the shipping and the total cost was less than $100.00 which included the expensive shipping. The pistol was purchased new many years ago. It did take some time for them to complete the repair as it was during December and the Glock Tech told me he would be on vacation and they were swamped with backlog work.
I feel Glock went beyond my expectations and repaired the pistol at an very reasonable price. Glock provided me excellent service. Not only that but that pistol took a lot of abuse and no parts flew out from the "Bang".
The Glock tech did tell me that only Glock 3rd generation or later are able to handle the pressure of the 357 sig. He said that if I had used a barrel with out the port, the 1st generation pistol would have held up but would have eventually failed. He also told me (I figured that out on my own) not to use that ported barrel again in that pistol.
I contacted the retailer and they apologized about the mistake and replace the barrel and with receipts they refunded me my full cost of the blow up.
Hope that helps others........ Lemmon
Glock provides Excellence Service....I blew up a Glock using a Glock manufactured 357 Sig barrel that was ported in a 1st generation standard Glock 22. I told the retailer that sold me the barrel that I wanted a 357 sig barrel for a Glock 22. They sent me barrel and I installed it. I noticed slits in the barrel but for the life of me I did not know that to use a ported barrel would play havoc on my pistol. When I installed it and pulled the rack back, the ported slits were outside of the frame so I thought "So that is how it works". Dummy me, the third 357 Sig shot separated the front of slide from the pistol frame and fortunately I was not hurt. Did not really notice the separation until I looked at it a few moments after firing. On advice from a friend I shipped it back to Glock through the local Glock distributor with my letter of what had happened. The distributor was not optimistic of how Glock would respond.
Glock contacted me thought the local distributor and I called them to learn that they would replace the totally destroyed frame with a refurbished 3rd generation frame and replace any parts that needed replacing. I had to pay the shipping and the total cost was less than $100.00 which included the expensive shipping. The pistol was purchased new many years ago. It did take some time for them to complete the repair as it was during December and the Glock Tech told me he would be on vacation and they were swamped with backlog work.
I feel Glock went beyond my expectations and repaired the pistol at an very reasonable price. Glock provided me excellent service. Not only that but that pistol took a lot of abuse and no parts flew out from the "Bang".
The Glock tech did tell me that only Glock 3rd generation or later are able to handle the pressure of the 357 sig. He said that if I had used a barrel with out the port, the 1st generation pistol would have held up but would have eventually failed. He also told me (I figured that out on my own) not to use that ported barrel again in that pistol.
I contacted the retailer and they apologized about the mistake and replace the barrel and with receipts they refunded me my full cost of the blow up.
Hope that helps others........ Lemmon
Not listed but RCBS has been exceptional in helping me rebuild their Ammo-master progressive press. I had left it my garage for many years and the moisture and time had done its thing. I was surprised that they without question replaced parts that I was having difficulty getting to work properly and ones that I could no longer find. As I slowly got it back together I made additional calls for other small parts and they shipped them to me at no cost. I also have their military primer swagging tool/die that would not fit on my single stage Lyman Orange crusher. Needed a larger shell extractor cup and they sent me a larger one that did the trick also quickly and at not charge to me. Great company that stands behind its products....I plan to continue to do business with them.... Lemmon
FreakGasolineFight
New member
Hi-Point.
Also, the guy down at my local gun shop told me that Crimson Trace has outstanding customer service.
Also, the guy down at my local gun shop told me that Crimson Trace has outstanding customer service.
357 Python
New member
I voted for Colt and Sig only because those are the only guns I have sent back for work. I have sent my 6" Colt Python back to replace a bulgded barrel, worn hand, and refinish. When an "authorized" Colt service center first did the work the gun came back in fair condition at best. The refinish was not up to Colt standards and the trigger pull was horrendous. They dipped the gun in hot blue without disassembling the internals. When I sent it to Colt for a re-do (years later, after Colt stopped using service centers) it came back looking great and the trigger was by far better. My Sig SP2340 had a defective extractor that caused jamming. They fixed the problem at no charge even though the gun was out of warranty. Both companies did the work and returned the guns to me in less than 2 months each.
Shadi Khalil
New member
Sadly, of every brand I've ever owned one of them
has had to go back to the factory for repair. So for example, I've owned three SW revolvers and one of them had to go back for timing issues. From that experince I can say SW has excellent CS. I've owned to Sigs and the one I still have had to go back for a broken roll pin. Again, from that experience I can say Sig has excellent CS. Of the two Kahrs I've owned, one had to go back and my expereice was the same as the the former and the latter.
has had to go back to the factory for repair. So for example, I've owned three SW revolvers and one of them had to go back for timing issues. From that experince I can say SW has excellent CS. I've owned to Sigs and the one I still have had to go back for a broken roll pin. Again, from that experience I can say Sig has excellent CS. Of the two Kahrs I've owned, one had to go back and my expereice was the same as the the former and the latter.
Maybe I'm just lucky but I have owned many guns with few problems. I voted for S&W. I had one of those 5 shot 44 spl and I sent it back to have an action job and magna porting. Real good service but I ended up not liking it with the magna ports and sold it.
Here is my Beretta story. I bought a like new 96D 40 cal DAO from a friend and the trigger was terrible. I called them on the phone and the rep told me they could do an action job and gave me mailing instructions. As I was told I included a letter detailing the work I wanted done.
A week or so later the phone rings and it is a different Beretta rep who tells me that they cannot do an action job on a 96D unless it is for law enforcement. I was a bit perturbed to say the least but I know that he is just telling me their policy and I didn't get nasty.
I had also ordered walnut grips and a hi cap mag. I told him that I wanted to speak with a supervisor and got one. I explained that the first rep said it could be done and now the second rep says it cannot be done. I was out the shipping and that I wanted the gun shipped back free and forget the grips and the magazine.
He ended up suggesting a short trigger, "smoothed action" ( their words) and all I paid for was the parts along with the grips and the magazine. So not bad CS from Beretta. BTW, even with all they did the design of the DAO of the 96D still makes for a poor trigger IMO. The issue being the travel is too long, smooth or not, and I sold the gun.
Here is my Beretta story. I bought a like new 96D 40 cal DAO from a friend and the trigger was terrible. I called them on the phone and the rep told me they could do an action job and gave me mailing instructions. As I was told I included a letter detailing the work I wanted done.
A week or so later the phone rings and it is a different Beretta rep who tells me that they cannot do an action job on a 96D unless it is for law enforcement. I was a bit perturbed to say the least but I know that he is just telling me their policy and I didn't get nasty.
I had also ordered walnut grips and a hi cap mag. I told him that I wanted to speak with a supervisor and got one. I explained that the first rep said it could be done and now the second rep says it cannot be done. I was out the shipping and that I wanted the gun shipped back free and forget the grips and the magazine.
He ended up suggesting a short trigger, "smoothed action" ( their words) and all I paid for was the parts along with the grips and the magazine. So not bad CS from Beretta. BTW, even with all they did the design of the DAO of the 96D still makes for a poor trigger IMO. The issue being the travel is too long, smooth or not, and I sold the gun.