Years ago, I bought a NIB S&W Model 29 nickle finish. On my first range trip, after 24 rounds, I noticed the nickle plating had come off the front of the cylinder, the rear of the barrel, and the crane. I sent it back to S&W and enclosed a note asking about the price of a set of finger groove wooden target grips. About 3 weeks later I got it back. It had the slickest nickle finish on it I've ever seen. Also, in the bottom of the box was a set of target grips, no charge. I don't know about now, but S&W customer service was first class.