Bad behavior by Gander Mtn

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In this casse, no room for mistakes. ...

You could have resolved this with no problem by supplying them your DL#.
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How do you propose to resolve the other mistakes they might make, on the form and sell to a minor or felon. They need to clean up their act so as not wind up, on the news. That is the real issue, not the 45 minutes. .... ;)

TheEgg
In this case, I'd gladly carry, that handle. I've been called worse, on a good day. .... :)

Be Safe !!!
 
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Bad behavior by Gander Mountain/Part 2

The Egg: Did your part the first visit. Glad to see you were magnanimous enough to help Gander M, reconcile their petty mistake. Did you have to go in personally, or take care of it over the phone?

Dogtown Tom: No never called in a transaction, but thanks for the FFL transfer information

9mm Fan: Yes, I have a Texas CHL, and every time I have ever purchased a firearm, they have made the "call", and they know me! (retired LE)

MC1911: I'm sure The Egg would have waited however long it took to get the transaction done. Some guns stores are fast, but in the case of Gander M, they are only half fast. Thought your snippy comment to The Egg, was out of line, but that is just me!

This forum has been all over the board on the inept handling , of what should have been a routine firearms purchase transaction. Glad "we" can get together, and discuss the facts. Remember we still live in the greatest country in the world!! Remember also 9-11-2001!
 
Back-pocket....

I met a senior ATF special agent a few months ago who gave me his card. I kept it because you never know when that may be handy for events like this, :D.
I did the same in 2012 when I had a dispute with a local PD. I brought up the State Atty(who I knew through my jury service). That got a quick response, ;).

I don't think the TFL member did anything wrong.
Big companies like Gander Mountain, Cabelas, Bass Pro Shop, etc need to train the staffs & manage them closely.

When I purchased my new M&P Compact .45acp last summer, the shop employees did not include the S&W factory round(test fire). :mad:
That's just a minor point but it's annoying.

Id add that US gun owners do not need sub-standard FFL dealers or gun shops.
 
Those big box stores rarely have well trained people, and even a well trained person can make a mistake, such as omitting a dl number. In Texas, depending on the purchaser's status, the sale might have not been called in. Even if it was, the dl number was not needed at that point.
A person can get all worked up about the GM employee on the phone, or take the prudent approach and go back to the store and talk to the manager. Both sides of this problem want the situation to be worked out properly, and the manager will probably like to know his employee needs to learn some telephone etiquette.
Who knows? maybe the manager will offer you a deal on some .22lr to make amends?
 
The big box stores are fully capable of training people to work the gun counter properly. It's just not that hard. I can assure you, if they paid as much attention to training the firearms sales staff as they do to cashiers taking payment, there would be no problems. It comes down to poor management. I would look one level above the sales person who went off on a customer about providing a driver's license - that's likely where the store has a real problem.
 
It is quite possible that a new clerk took the OP's drivers license and failed to write down the DL # and expiration date on page 2 of the 4473.

OP...........do the right thing and go back to Gander Mountain and let them record your DL # and expiration.

WHY? Because it will be a violation of ATF regulations and the store will face possible loss of their FFL.

We don't need less gun stores, we need more.
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^^^ This.

Don't have to turn everything into a big deal.
 
It is a "Big-Deal"

Those big box stores rarely have well trained people, and even a well trained person can make a mistake, such as omitting a dl number.
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I know first hand, that all have a CYA program dictated by the company lawyers. I also know that the ATF can really hammer these folks and do. If "any" store doesn't have their stuff together, then they need to stop selling firearms. ..... ;)

You can bad-mouth WalMart, all you like but they have procedures in place that actually go overboard. Once you tell them you want it, it will take about 45 minutes or more, to get out the door. The only times my wife, has to wait for me. ... ;)
Don't have to turn everything into a big deal.
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It is a big deal that always falls back on the gun owner. In this "Great" adventure, we are all connected and when one looks bad, we all look bad ... :eek:

Be Safe !!!
 
Don't have to turn everything into a big deal.
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I guarantee you there are at least three groups of people that would think the mistake Gander Mt. made was a big deal...

1:ATF
2: ANTI-GUN ORGANIZATION'S
3: MOST OF THE MEDIA THAT ARE ON THE ANTI-GUN SIDE AND LOVE TO MAKE STORIES OUT OF THINGS JUST LIKE THIS.

We have to police ourselves.

I don't think anyone here is condoning calling Washinton DC on this mistake but going into the store,giving the requested info. and speaking to the manager about the improper training of the clerk is not making a to big a deal of things. If I were the manager, I would actually appreciate the efforts of the customer so I could properly train the obviously untrained employee and avoid possible future, serious issue's with ATF.
 
cecILL said:
This may sound a little stupid, but why do you need a driver's license to purchase a firearm?
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You don't need a drivers license per se, but you do need an ID and a proof of residency. Most people present their drivers license which fulfills both of those requirements.
 
This really isn't as much a problem with a paperwork error on a gun sale as it is a problem with good customer service. You do enough firearms transactions and you're going to make a paperwork mistake eventually. It happens to every firearms dealer. The most common mistake I've seen is the salesperson forgetting to have the customer re-sign the 4473 after coming to pick up the firearm after a NICS delay.

A smart dealer will call the customer, apologize for the mistake, politely ask the customer to come back in to the store, and offer them something like some free ammo for their trouble. A stupid dealer will call the customer, imply the mistake is their fault, and then threaten them like what happened to the OP.

Every business makes mistakes. What separates the good ones from the bad ones is how they address those mistakes.
 
This may sound a little stupid, but why do you need a driver's license to purchase a firearm?
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And technically, I don't think you do. I suppose you could use a Passport, Military ID, State ID, etc.

As Voter ID laws are struck down, I could foresee a day when a legal challenge to requiring them for arms would also be struck down, if it is an actual requirement.
 
Pahoo said:
That is good even though it takes about an hour to finally take procession, in the parking lot. ....
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At your Wal-Mart you have a parade in the parking lot every time someone buys a gun?

I am impressed!
 
The gun, clerk, me and the wife & cart !!!

At your Wal-Mart you have a parade in the parking lot every time someone buys a gun?
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That's about it as you are not allowed to carry it out, yourself. When you are ready to leave, you just inform the check-out clerk and another employee meets you at the door. Once you are outside, she hands it to you and wishes you a good day. Of course, all this time, it's in the box with lid secured. ... ;)

Be Safe !!!
 
Last (only, for that matter) gun I bought at Wal-Mart was a Remington 700. The clerk had to fill out paperwork, then had to wait for not just any employee, but a manager, to sign off on the transaction and take my rifle (in its box) out to my truck.
 
To pass any sort of judgement on this I would at the very least need a transcript of the phone call.
Yeah, a clerk will make mistakes. Anyone doing 10 transactions a day for a few years will make a mistake or two.
Did they need to threaten?
Was OP a jerk first?
Who knows. Frankly, who cares.
 
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