Fishbed77 wrote "Making a quality product and offering good customer support are two entirely different things altogether."
Not entirely different. If a company makes a top quality product (in any business), they won't need much customer support. (The Maytag repairman was tongue-in-cheek, but with a lot of truth; the products were excellent and service was rarely needed. Some of their clothes washers lasted 25 years or more!)
But if a company makes poor quality products (or turns out a few lemons), they will need a lot of customer service; customer service then falls behind, buried in the mass of complaints, with predictable results.
Jim