Good Evening All-
The products from The Wilderness are outstanding, but they are a NIGHTMARE of a company with which to conduct business!
Thank goodness that their belts have a superior level of quality, or these guys would be pushed right out of the marketplace.
Shipments take a long time to leave their premises and charges are very expensive. If you wish to exchange garments, belts, slings, holsters, etc., etc., they will only give you a "store credit." This is not palatable when you're trying to decide between different-sized "Safepackers," for example.
If you want to exchange one Safepacker for another, you have to get a return authorization number, and send back the holster. When they receive the holster back, they will then ship you another one after giving you a refund LESS shipping. This policy would only make sense with a dishonest or fickle pool of customers. It also causes simple exchanges to take WEEKSinstead of days.....
They are unable just to ship you a new item immediately, charge you product cost + shipping, and then make the appropriate credits when the returned items arrive at their shipping dock.
Enjoy their EXCELLENT products, just be patient and be prepared for some silly company policies.
Regards,
~ Blue Jays ~