Will Fennell
New member
I've been carrying a WILSON STEALTH, built for me about 5 years ago on a Springfield Armory lightweight compact, since the day I got it. I've shot the gun extensively, and developed ALOT of confidence in it. I haven't kept track of the exact number of rounds, but I would estimate in excess of 15,000 rounds, mainly hardball or full power defensive rounds. I have trained with it, and shoot IDPA with it. Its my favorite pistol I own. Period.
A short while ago, after a trip to the range , a friend and I were cleaning guns. Upon stripping the STEALTH, I noticed that the extractor claw looked like it was worn really bad. I dropped in a new extractor, and test fired the gun, ....it still worked great. Well, I got to thinking,,.....the old Black T finish[gun was built prior to ARMOR TUFF] was looking like hell, really worn bad on the alloy parts, and the alloy frame was dented up pretty bad, so maybe I should send it in for some TLC and a new coat of Armor Tuff. Keep in mind, the gun was working fine.....no jams, still grouping REALLY well. I was still trusting my hide to this gun, because it was still sooooo reliable. So off to WILSON's it goes....
After they stripped the frame, the good people at WILSON's call me and tell me[ to my horror] that the frame is cracked in 3[!] places, that the old extractor was definately worn enough to replace, and that my ejector was broken! I almost fell down! This gun was running fine with all those problems. I was kinda shell shocked, and really upset[not with WILSON'S] because this was my security blanket they were talking about. Well, the guy I was talking to, Tyson, asked me to hold the line for a moment, and the he wanted to show it to somebody. He came back in a few moments, and said that Bill Wilson had looked at it. Bill said that they would replace the Springfield frame with a new WISLON alloy frame, including all of the fitting[checkering, trigger, beavertail, etc] and only charge me the cost of the frame!!!!
I was truly amazed....here I have a problem with a Springfield product, that WILSON's worked on, and they are willing to eat all these costs for me. I mean guys this is costing them well over a $1000 just to make me a happy customer. So I naturally told them to charge me to upgrade my old nite-eyes to the new fixed sites while they are at it.....I will get back basically a brand new WILSON STEALTH for the cost of the raw frame, a new set of sites, and refinishing with armor tuff!!!!!!!!
This is customer service....
But the real lesson here is that WILSON COMBAT built me a gun that after 5 years of hard use, a frame cracked in 3[!] places, and 2 major broken pieces[extractor and ejector], the gun was still running fine. I will continue to carry WILSON COMBAT.
Until the STEALTH gets back.....I'll have to wear a little heavier coat and carry my KZ-45
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[Edited by Will Fennell on 12-15-2000 at 10:56 AM]
A short while ago, after a trip to the range , a friend and I were cleaning guns. Upon stripping the STEALTH, I noticed that the extractor claw looked like it was worn really bad. I dropped in a new extractor, and test fired the gun, ....it still worked great. Well, I got to thinking,,.....the old Black T finish[gun was built prior to ARMOR TUFF] was looking like hell, really worn bad on the alloy parts, and the alloy frame was dented up pretty bad, so maybe I should send it in for some TLC and a new coat of Armor Tuff. Keep in mind, the gun was working fine.....no jams, still grouping REALLY well. I was still trusting my hide to this gun, because it was still sooooo reliable. So off to WILSON's it goes....
After they stripped the frame, the good people at WILSON's call me and tell me[ to my horror] that the frame is cracked in 3[!] places, that the old extractor was definately worn enough to replace, and that my ejector was broken! I almost fell down! This gun was running fine with all those problems. I was kinda shell shocked, and really upset[not with WILSON'S] because this was my security blanket they were talking about. Well, the guy I was talking to, Tyson, asked me to hold the line for a moment, and the he wanted to show it to somebody. He came back in a few moments, and said that Bill Wilson had looked at it. Bill said that they would replace the Springfield frame with a new WISLON alloy frame, including all of the fitting[checkering, trigger, beavertail, etc] and only charge me the cost of the frame!!!!
I was truly amazed....here I have a problem with a Springfield product, that WILSON's worked on, and they are willing to eat all these costs for me. I mean guys this is costing them well over a $1000 just to make me a happy customer. So I naturally told them to charge me to upgrade my old nite-eyes to the new fixed sites while they are at it.....I will get back basically a brand new WILSON STEALTH for the cost of the raw frame, a new set of sites, and refinishing with armor tuff!!!!!!!!
This is customer service....
But the real lesson here is that WILSON COMBAT built me a gun that after 5 years of hard use, a frame cracked in 3[!] places, and 2 major broken pieces[extractor and ejector], the gun was still running fine. I will continue to carry WILSON COMBAT.
Until the STEALTH gets back.....I'll have to wear a little heavier coat and carry my KZ-45
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[Edited by Will Fennell on 12-15-2000 at 10:56 AM]