Weird Grabagun experience

A

aaronbagby

Inactive
I recently ordered a Springfield XD45 (compact 4inch model in OD green/black) from Grabagun. I went to pick up the gun at my local FFL today, and when I opened the package I immediately realized they had shipped the wrong gun to me. The pistol they sent was the XD45, but in Dark Earth and with full-size grips. However, the mag in the package was for the compact model and wouldn't even snap all the way into the gun. To top it off, the model type/serial on the outside of the Springfield case was different from the one on the gun itself. I immediately called Grabagun to figure out what was going on. They were quick to rectify their mistake, so in no way am I bashing their customer service. But it seems to me that this is a pretty big mistake for a gun dealer to be making. There could've potentially been a gun on the streets with no record of purchase. Big Brother would have a heart attack. Thoughts?
 
Sounds like that one may not be Grabagun's fault. It could be that someone at Springfield dropped the wrong gun into the wrong case.
 
Was the box sealed? If so then the issue is with SA, not Grabagun. But Grabagun would be the one worried about it :p So would your FFL I imagine.

Also, OD Green/Black? Not trying to win any beauty contests I take it. :D
 
Can't tell you how many times when I was working at the gunshop we'd open a semi-auto box to put it on display and find the wrong magazine.
 
Can't tell you how many times when I was working at the gunshop we'd open a semi-auto box to put it on display and find the wrong magazine.
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Or only one magazine,,,
Happened with a Beretta NEOS,,,
But Beretta USA had one in the mail the next day.

The packers are human,,,
They make errors on occasion,,,
It's annoying but as long as the company makes good it's forgivable.

Aarond

.
 
Hello Mike,,,

Hello Mike,,,
I have a question.

When something like this happens,,,
As in a wrong gun is delivered by mistake,,,
Is there any additional paperwork required by the FFL?

I'm just curious if the mistakes need to be reported,,,
Or if you just log the gun in and log it sent back.

Just curious is all.

Aarond

.
 
You would log the gun into the books like normal and log it out like normal when you send it back.

You always get the serial number from the gun, not the box.
 
As a dealer you always check what's in the box , especially the serial #.Never what's on the box. And always check to see if it's loaded !!! Yes there have been times when the gun from the factory is LOADED , a screw up when the gun is test fired !
 
Update:

After a week with no shipment details/e-mail, I called Grabagun to sort this whole thing out. The correct gun still hasn't been shipped out, and no one seems to know what's going on. I'm waiting on a callback while they figure the situation out. If this doesn't resolve in a very timely manner, I'll definitely have a hard time recommending Grabagun to anyone.
 
Same thing happened to me last year when I ordered a CX4 .40 from Buds.
Got to the dealer to pick up, outside of case said 40 S&W with the correct model #, invoice said 40S&W and correct model #. Opened the case and the carbine was 9mm with 9mm mags.

I refused the order and contacted Buds who said they would have the CX4 picked up and have the correct gun sent when they got it back.

Week later dealer called asking when the CX4 would be picked up.

Contacted Buds again and after being transfered a few times I explained the situation to someone who sounded sincerly mad about the situation. He sent the CX4 then.

Dealer called two/three days later and said my CX4 was there and the other one got picked up same time.

Id bug the hell out of EVERYONE until SOMEONE makes it right.
 
Grabagun screwed up. I hope they make it right for you and plus one to the folks that say bug them until they make it right.

But they did send a gun so I would say they are not scamming you...more like incompetent than dishonest...give them a chance to sort it out.

There could've potentially been a gun on the streets with no record of purchase. Big Brother would have a heart attack. Thoughts?
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My thought would be there are *LOTS* of guns on the street with no record of purchase.
 
"When something like this happens,,,
As in a wrong gun is delivered by mistake,,,
Is there any additional paperwork required by the FFL"

Nope, not if it's just the magazine.

If, however, the gun in the box doesn't match the label on the outside, that can be a problem because it can be a case of your having been shipped the incorrect firearm. Inventory on both sides will be wrong, but I don't think that BATFE necessarily gets involved in that other than in the notification of shipping.
 
Mete is correct the issue is with the FFL he should have checked the gun. his records are now incorrect and he is subject to regulatory action.
 
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