So back in late June of 2017 I ordered a LVT rifle stock from Sharp Shooters Supply . https://www.sharpshootersupply.com/ . A few email questions were immediately answered (was quoted "about a 12 week lead time"). Placed my order and CC was charged $479. As of 2/2018 still nothing, sent a polite email asking for an update, no reply. As of 5/2018 still nothing and now I got more ugly asking for either a REAL ETA on my stock or cancel and refund my order. This time I did get a very apologetic and vague reply. Gave them another month to complete my stock. Here we are friggin' 17 months later and I STILL have no stock. I did some research and they are know for doing high quality work, but you will wait a ridiculous and undetermined amount of time for your product. I'm sick and tired of being lied to. Gave them MORE than fair chances to honor our agreement. My question is can my third party debit/credit card company go after SSS and retrieve my money back ? Is this better handled directly with my bank ? Would like feedback from any of you that have had to take similar actions. Thanks,