As I reported in an earlier thread, I recently sent my USP Expert back to H&K to have an extractor installed under warranty. The extractor on the Expert is designed to serve as a loaded round indicator. According to H&K, some (including both of mine) slipped through without this feature. I also asked H&K to repaint the Safe/Fire markings that surrendered at the first taste of Gun Scrubber, and requested that they exchange the extended baseplates for the regular USP baseplates that I prefer. Finally, I asked for the Expert instruction manual that was not included with one of my pistols (it was shipped with SOCOM literature). According to UPS tracking, the pistol arrived at H&K on October 7, 1999. I'm happy to report that the pistol was delivered to me today, eleven days later. The extractor was replaced, the markings were repainted, and the baseplates were exchanged as requested. The literature was missing but, hey, I can call them and have that mailed. H&K also threw in one of their cable locks. I've heard some bad reports on H&K's service, and I have no complaints with the turnaround time. The BIGGEST surprise took place when I walked out to get the mail and found the box on my doorstep. H&K shipped it UPS next day air, and it was properly marked "Adult Signature Required". As I had been out all morning, UPS decided to leave it in plain sight on my porch in a metropolitan, residential neighborhood. I wince at the thought of paying for next day air to ship handguns in the future. There are those who argue that it is not a tariff on shooters, but a necessary safeguard against theft. Weeellll....that argument gets a little weak when UPS demonstrates such carelessness as to leave a handgun (and an expensive one, I might add), on my front porch. It's one thing to pay a premium for safeguards. It's another to be compelled to pay to fix the hole in the fence and find that the gate is left open. Hugh.