I sent my 5906 in to S&W along with a 686 I was having some work done on. I knew the 686 was going to cost me some money, and sent the 5906 along with a note saying the trigger had sucked since I bought it new (which it did). They said they would look at it and charge a nominal fee. To my surprise, when I got it back, they had slicked it up and not charged me for it. I'm not suggesting this is normal practice, and I did spend a couple of hundred bucks on the 686, but I thought it was nice nonetheless. I had a great experience with S&W, which makes it all the more painful to say I will never spend another red cent with them or any of their products, even used. If I could afford to, I would send the four S&W handguns I own back to them and tell them I don't even want to own any of their products. Since I'm not independently wealthy, my indignation won't extend that far.