To rip or not to rip??

[mept]

I have a new purchase gun sent back to the importer because of serious function problems. Do you make an effort to publicise a very bad experience as much or more so than a great purchase/ service experience?

 

[Phillip]

I think it's best to remain objective in these matters. Inform people of what went wrong with your purchase, and then if the situation is favorably resolved, let us know that as well.
If the entire experience was good or bad, then that should be made known, so that others may make a more informed decision when dealing with that company.

 

[Chipperman]

It is a well-known marketing fact that the average person with a bad product/service experience will tell 10 people, while a good experience will be told to one or none.
Companies know this, and that's why post-sale service exists at all.

If you feel that the product was indeed faulty, then there is nothing wrong with telling people. But, as Phillip said, you should follow up later with what happens. If the company rectifies the situation, kudos for them. Any company occasionally has a dud product, no matter what they make.