Mikey357
I wish I could Mikey, but indeed it WAS the 731UL. A couple of other great people on the board have them and are very satisfied. However, my experience with Taurus service has been a nightmare. It is a little embarrassing so I didn't put the whole story on the board yesterday, but as I'm feeling a little "ornery" this morning, I'll tell you about it. The first person I got through to (after four calls) was a young woman in customer service. I had to give her a long lesson in the operation of the pistol. I don't think she EVER understood the problem. As I tried my best to explain, I heard a giggle. I thought maybe someone had walked by her desk and done something funny so, on I went, trying my best to get her to understand. (She giggled again.) Telling her that it was getting a little frustrating to listen to her giggle as I tried to explain the problem, she let out a huge horse laugh and hung up. Perplexed as to why this would have happened, I decided to wait a day and try to get in touch with the supervisor of customer service. The next day--Success!! Surley THIS woman would be able to solve the problem in short order. As I explained to HER, she kept putting me on hold or putting her hand over the phone so she could talk to someone else. It was plain to see, she wasn't interested in my problem. Finally, I suggested a few options that would quickly solve the problem. She would have none of it. The ONLY thing she would do was to have my pistol picked up by Fed Ex and then (as she put it) placed before a "committee" to get their decision. I pleaded with her that doing that would take longer than I wanted to wait and offered another solution that would be fair to both me and Taurus. Nope, no deal. Her way, or NO way. (Her words.) At that point she said that she was going to "end this conversation" and without my hearing another word, she hung up.
This is a true story--nothing has been changed. If you are looking for a revolver to purchase because you don't want to buy a new S&W, remember my "Taurus experience". I know that I'll never forget it.
I find it difficult to believe that ALL experiences with Taurus customer service have been like mine. However, I'll never buy another Taurus. Dealing with them has been terrible. I'm going out to my gun shop to pick something else this afternoon.
Kentucky Rifle