Sent my Scout pistol to t/c for service need take down screw removed abd needed a trigger spring. It came back with a note saying because it was dirty the warranty would not cover neglect. All good and fine BUT that was after the gun smith named jack beat the brass lower frame off and bent the trigger guard all most square and bent the grip left off center! heres some pix. Also I got the rest apart with PB Blaster and a plastic hammer and did not leave a mark......
Thompson/Center service(so called)
- Thread starter RRR
- Start date
You raise an interesting problem, and I don't recall ever hearing such a serious allegation against the TC Service Dept. before. You're saying that in this case, the gun was returned in worse condition then it was when it was sent in to them.
I'm sure that there's been minor damage done to guns by them before in the routine course of successfully fixing them.
But one question that should be answered in this case is why did the repair technician touch the gun at all if as he claims, the gun was not covered by their warranty due to obvious neglect?
I do understand that because the gun was neglected that they're not obligated to fix it under warranty. But they are still obligated to use reasonable care in handling your gun while they are trying to assess it's condition and attempt any repair, which it seems the repair technician didn't do.
But that's difficult to prove unless you took pictures of it's condition before it was sent in to them. Also, if the repair technician denies damaging it, it would look like you did it yourself after it was returned to you.
All I can suggest is to try not to let them get away with it.
I would call TC back again and talk to the service dept. manager and explain the damage that was done and the circumstances.
Maybe if you get adamant about how the technician mistreated your gun then he will tell you to send it back in or will have the company reimburse you somehow, for some fair amount of money like the low purchase price that you paid plus the wasted cost of shipping it to them that resulted in it being further damaged.
If you need to send the gun back in to them to make the claim, then maybe you should do that.
If the Service Dept. Manager doesn't give you any satisfaction, maybe you should explain the incident to customer service. If none of them offer any solution to resolve the matter, then I would ask them for the name and address of the company President and send him a letter of complaint. At least it will get passed on to the head of customer relations or another company officer.
My wife has written similar complaint letters and received personal responses and results, including personal phone calls from the corporate president of Pizza Hut.
And I once received a personal reply, a personalized knife and a full refund check from the president of Buck Knives, Chuck Buck.
So don't give up the fight if you really know that your right.
Now that doesn't mean that they owe you a brand new gun. But they just might go out of their way to satisfy you for the actual damage that the repair technician actually inflicted on your gun. Or make another extra effort to fix or rebuild it.
Like the saying goes "The squeeky wheel gets the grease."
There's not too much more to lose by trying.
Good luck.
I'm sure that there's been minor damage done to guns by them before in the routine course of successfully fixing them.
But one question that should be answered in this case is why did the repair technician touch the gun at all if as he claims, the gun was not covered by their warranty due to obvious neglect?
I do understand that because the gun was neglected that they're not obligated to fix it under warranty. But they are still obligated to use reasonable care in handling your gun while they are trying to assess it's condition and attempt any repair, which it seems the repair technician didn't do.
But that's difficult to prove unless you took pictures of it's condition before it was sent in to them. Also, if the repair technician denies damaging it, it would look like you did it yourself after it was returned to you.
All I can suggest is to try not to let them get away with it.
I would call TC back again and talk to the service dept. manager and explain the damage that was done and the circumstances.
Maybe if you get adamant about how the technician mistreated your gun then he will tell you to send it back in or will have the company reimburse you somehow, for some fair amount of money like the low purchase price that you paid plus the wasted cost of shipping it to them that resulted in it being further damaged.
If you need to send the gun back in to them to make the claim, then maybe you should do that.
If the Service Dept. Manager doesn't give you any satisfaction, maybe you should explain the incident to customer service. If none of them offer any solution to resolve the matter, then I would ask them for the name and address of the company President and send him a letter of complaint. At least it will get passed on to the head of customer relations or another company officer.
My wife has written similar complaint letters and received personal responses and results, including personal phone calls from the corporate president of Pizza Hut.
And I once received a personal reply, a personalized knife and a full refund check from the president of Buck Knives, Chuck Buck.
So don't give up the fight if you really know that your right.
Now that doesn't mean that they owe you a brand new gun. But they just might go out of their way to satisfy you for the actual damage that the repair technician actually inflicted on your gun. Or make another extra effort to fix or rebuild it.
Like the saying goes "The squeeky wheel gets the grease."
There's not too much more to lose by trying.
Good luck.
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i have used the services of the tc repair center several times over time and always have been more than satisfied,that being said. call tc and go up the chain of dept heads, at some level you will find the man who will take care of your problem and dress down thoes at the lower level who disrecpted you. the people you have had contact with were very unproffesional. eastbank.
T/C call me. I talked to a Mr Fench he was nice told what happened he said T/C would make it right. BUT in 1996 they(T/C) had a fire and lost 60,000 square feet on stock
and might not have the parts to fix my gun.. Plus they must have not made but a few in 54.cal he said mine was rare.
and might not have the parts to fix my gun.. Plus they must have not made but a few in 54.cal he said mine was rare.Uncle Billy
New member
Check the serial numbers. Someone in their shipping department may have sent you the wrong gun.
UB/my
Its not come back yet and I will. Yes he (Mr French)called me yesterday and told me this! I have shot the gun before with 80 grs of P-dex with an 425 grain bullet the gun was in no fire I have seen gun thats been if fires you don't shoot them.. The hammer and trigger where just real pitted from black powder. They t/c had the fire in 1997. This what it come down to t/c has no parts to fix it and are to cheep the replace it.....
Its not come back yet and I will. Yes he (Mr French)called me yesterday and told me this! I have shot the gun before with 80 grs of P-dex with an 425 grain bullet the gun was in no fire I have seen gun thats been if fires you don't shoot them.. The hammer and trigger where just real pitted from black powder. They t/c had the fire in 1997. This what it come down to t/c has no parts to fix it and are to cheep the replace it.....
Have you a taken a picture of the damage and sent a letter to someone higher up in the company?
I would like to see the damage that the repair technician did and others would probably like to see it too.
Can a friend take some pictures for you if you can't?
Did you need more work done than having the barrel screw drilled out and the hole retapped, and the forearm screw replaced that was damaged?
Here's the original post where you said that after it was cleaned up, the gun was in shooting condition.
http://thefiringline.com/forums/showthread.php?t=360330
I would like to see the damage that the repair technician did and others would probably like to see it too.
Can a friend take some pictures for you if you can't?
Did you need more work done than having the barrel screw drilled out and the hole retapped, and the forearm screw replaced that was damaged?
Here's the original post where you said that after it was cleaned up, the gun was in shooting condition.
http://thefiringline.com/forums/showthread.php?t=360330
I sent it back to them with a note about and where the damage was. Pix in my first post are what they did. The trigger gaurd was round(er) like a Colts. No spraid it down with PB blaster and it broke free and I screwed it out with vicegrips. No need for a tap job. Yes I shot it between 30 & 50 shots with 60 to 80 grains of P-dex with 425gr GP bullets @ 40yrs it shot 14 inchs high of center. One big jagged hole. Then the trigger spring broke and I sent it to T/C You all know the rest of the story LOL. The gun looked good on paper worked not so good in the real world. Has a funky venting system lets grime and hot gas down it the workings pitts the trigger,making it very hard to take apart to clean. The nipple hole is very large so you get a lot of back blast that pitts the hammer. AKA it was in a fire.....
It was sent back to me. Mr French called me at my work and said it was unsafe because the trigger and hammer looked like they have been in a fire. Thats why t/c could not fix it(time #2). Nothing about the smith the screwed up. Its just "we won't fix it and will make up anything to get out having to do so. Heres some pix.
Attachments
What a shame that you're one of the few people that have been mistreated by the TC customer service personnel.
It doesn't look like the whole pistol was in a fire, just that the hammer looks like it's badly pitted.
I'm surprised that they won't even fix it as a paying customer and not under warranty, especially after they dented it.
Maybe you can still order the part and fix it yourself, and complain to someone higher up?
The TC Scout Manual doesn't even have a good schematic diagram of the parts.
http://www.tcarms.com/assets/manuals/noncurrent/Scout_Rifle_and_Pistol_Manual.pdf
It doesn't look like the whole pistol was in a fire, just that the hammer looks like it's badly pitted.
I'm surprised that they won't even fix it as a paying customer and not under warranty, especially after they dented it.
Maybe you can still order the part and fix it yourself, and complain to someone higher up?
The TC Scout Manual doesn't even have a good schematic diagram of the parts.
http://www.tcarms.com/assets/manuals/noncurrent/Scout_Rifle_and_Pistol_Manual.pdf