It seems like there are too many problems like these nowadays. When I place a phone or mail order with anyone but L. L. Bean, I get nervous.
For instance, two weeks ago I ordered some pre-ban mags from a fairly well-known dealer in such goods and was sent restricted mags instead. The dealer said it was a mistake, asked me to return the illegal mags to him (which I would have done anyway), and promised to send the pre-ban mags instead. I sent the restricted mags back asap and will know next week whether the dealer follows through on his promise.
My wife ordered something from a nutritional supplement company, was not sent what she ordered, returned the shipment, asked for a refund, and never heard from the company again. Fortunately, she successfully disputed the charge on her credit card.
Caveat emptor has become an understatement!