I have 4 Taurus that have been bought over the last 2 years. A mix of wheels and semis. I can't speak for their CS, since even though they have 10000 rounds dispersed between them, they have never had the slightest issue. Have never second guessed buying a Taurus and the stellar performance of all of mine has made me happy that I was never apprehensive. I am sorry your had issue, and hopefully they work it out, bit outside of a couple of their .22 models, I have always recommended them to others and those folks have also been satisfied. Their is no problem inclusive with Taurus that other manufacturers have as well. These forum have people that buy brand new guns, only to have them break in the first 500 rounds, this is from any manufacture from truger, smith, Springfield etc. All companies put a piece of junk out there and most companies will gladly repair it if it's on their end. I understand that you don't want to buy another Taurus because of A bad experience, but dontexpect ANY company to NEVER disappoint. My tauri are all fantastic and believe they will last for years to come.