Taurus "hostage" crisis.

R

Rickmeister

New member
I called Taurus today for the seventh time in five months to ask if my M627 had finally been worked on.

To summarize,

- The customer service rep promises that she will "expedite" my order.
- I say "That's what you've been telling me for the past five months. Let me talk to your boss."
- My call is transferrer to the CS manager :rolleyes:
- The manager is polite this time :eek:
- She tells me that a replacement has been approved :confused: Huh?... a re-... re-... uh, all right... ok...(YES!!!) :)
- She asks me if I want the same model again. :confused:
- Huh? "You mean...I have a choice?" (Thoughts of an 8-inch M454 Raging Bull looming in my mind) :cool:
- "Er, uh, actually I'm not sure," she says. "Let me ask. I'll call you back."

I wait 30 minutes...

Nothing.

I call again.

- "You had mentioned that a replacement had been approved." [A bit more realistic about what I wanted this time] "Can I have it exchanged for a new Tracker in .45 ACP? It's of a lesser value than my M627, you know; but I don't mind." :p
- "Er, uh, actually I'm not sure. Let me ask. I'll call you back."

Still waiting.

How much longer will my Tracker be held hostage? :(
 
Smith has been known to give the customer the hangun of their choice within reason.

I hope you get that .45 ACP Tracker and this one works.
 
WOW!----Something must've clicked since my last post.

The Taurus service manager called me only moments ago to tell me that a brand new Tracker (same model, same finish) would be shipped to me tomorrow. They never got around to fixing the other one, I gather.

[Long Pause]

Well... what can I say? I never thought this day would arrive.

I guess this is it. It's finally it. The...end of...the...saga (sniffle, sniffle).

O, so many months
'n' so many calls.
Aye, pray it din't hurt
like a kick in the...

...oh well, you get the picture. :rolleyes:
 
Ok, Rickmeister, you've been told for 5 months that its being expedited, but now you believe them? Don't hold your breath.
 
I guess Ive been lucky...Ive never had to send a Taurus back.

I bought an AccuTech (Save it, I know I know :D ) Wouldnt feed anything, anytime..so I sent it back to the factory. They said 3 weeks which was really turned into 5-6 weeks. Upon the first day it came home, it not only wouldnt feed but self destucted into a paper weight and a crappy one at that.....they refunded my money. Its the only bad experience Ive had with any gun Ive owned...Knock on wood :rolleyes:
Shootwell
 
FYI, I've had very good luck with Tauri.

The worst gun I ever had, even after two trips back to the factory, was a "custom shop" Kimber. Anybody can make a lemon or two. You could throw away a Taurus and not lose as much money as I lost with that Kimber.
 
True, Bob. And for that matter even Charter can make a good revolver---occasionally. But my point was to highlight Taurus's questionable customer service more than the quality of their product.

Why did others get their guns fixed in two weeks? Why did it take so long for Taurus to even begin considering work on my gun? All it needed was a new cylinder. Don't most manufacturers carry those in stock, just for such occasions?

I'll reserve my final judgment on Taurus quality for the replacement they're sending me. If this one chips with medium-velocity CorBons, I'll have a world-class bookend to brag about.
 
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