Rickmeister
New member
I called Taurus today for the seventh time in five months to ask if my M627 had finally been worked on.
To summarize,
- The customer service rep promises that she will "expedite" my order.
- I say "That's what you've been telling me for the past five months. Let me talk to your boss."
- My call is transferrer to the CS manager
- The manager is polite this time
- She tells me that a replacement has been approved Huh?... a re-... re-... uh, all right... ok...(YES!!!)
- She asks me if I want the same model again.
- Huh? "You mean...I have a choice?" (Thoughts of an 8-inch M454 Raging Bull looming in my mind)
- "Er, uh, actually I'm not sure," she says. "Let me ask. I'll call you back."
I wait 30 minutes...
Nothing.
I call again.
- "You had mentioned that a replacement had been approved." [A bit more realistic about what I wanted this time] "Can I have it exchanged for a new Tracker in .45 ACP? It's of a lesser value than my M627, you know; but I don't mind."
- "Er, uh, actually I'm not sure. Let me ask. I'll call you back."
Still waiting.
How much longer will my Tracker be held hostage?
To summarize,
- The customer service rep promises that she will "expedite" my order.
- I say "That's what you've been telling me for the past five months. Let me talk to your boss."
- My call is transferrer to the CS manager
- The manager is polite this time
- She tells me that a replacement has been approved Huh?... a re-... re-... uh, all right... ok...(YES!!!)
- She asks me if I want the same model again.
- Huh? "You mean...I have a choice?" (Thoughts of an 8-inch M454 Raging Bull looming in my mind)
- "Er, uh, actually I'm not sure," she says. "Let me ask. I'll call you back."
I wait 30 minutes...
Nothing.
I call again.
- "You had mentioned that a replacement had been approved." [A bit more realistic about what I wanted this time] "Can I have it exchanged for a new Tracker in .45 ACP? It's of a lesser value than my M627, you know; but I don't mind."
- "Er, uh, actually I'm not sure. Let me ask. I'll call you back."
Still waiting.
How much longer will my Tracker be held hostage?