I just called the place where I bought a defective (new) Winchester shotgun. It didn't work out of the box, so I brought it back and they promised to send it to Winchester. I (mis?)understood that it would take about ten days for me to get it back (reasonable in view of experience with Kel-tec).
Just called them and found that they have not even mailed it yet (they batch repairs to save on shipping costs). It will take an unknown amount of time before they ship it and about a month at Winchester before I have the gun back.
I am not happy and would like an exchange for a functioning gun or to get my money back. Am I being unreasonable in view of standard business practices or would talking to them convince them to keep a customer by accommodating me? (I have bought numerous guns there over the last three years)
If I should try negotiating, what would you suggest for phrasing the concerns?
------------------
Oleg "cornered rat" Volk
http://dd-b.net/RKBA
Just called them and found that they have not even mailed it yet (they batch repairs to save on shipping costs). It will take an unknown amount of time before they ship it and about a month at Winchester before I have the gun back.
I am not happy and would like an exchange for a functioning gun or to get my money back. Am I being unreasonable in view of standard business practices or would talking to them convince them to keep a customer by accommodating me? (I have bought numerous guns there over the last three years)
If I should try negotiating, what would you suggest for phrasing the concerns?
------------------
Oleg "cornered rat" Volk
http://dd-b.net/RKBA