I just took delivery of a NIB 2001 model Springfield Armory 45 full size from a reputable local dealer. I disassembled the gun for it's initial inspection, cleaning and lube before firing. I discovered a horrible tooling mark on the front portion of the guide rod, four or five parallel rows of deep scratches running down most of it's length. The raised edges had not yet damaged the spring follower inner-race when the factory test-fired, but I'm very surprised and extremely dismayed that this got past their QC.
So I called SA customer service this morning, and the best that they will do is send me a new piece, but only AFTER they get the defective one back. They will NOT do an advance exchange of this inexpensive part to get me up quicker.
So I've got a brand new Springfield 45 that I won't be able to shoot for at least another 2-3 weeks now. I will say that I'm definitely not happy about their initial quality, or with their warranty policy on this matter.
My first Springfield, my first impression. The thrill of this new purchase is gone.....
Has anyone had similar experiences with this company? How about you Kimber and Para-O owners, care to 'fess up with similar stories??
So I called SA customer service this morning, and the best that they will do is send me a new piece, but only AFTER they get the defective one back. They will NOT do an advance exchange of this inexpensive part to get me up quicker.
So I've got a brand new Springfield 45 that I won't be able to shoot for at least another 2-3 weeks now. I will say that I'm definitely not happy about their initial quality, or with their warranty policy on this matter.
My first Springfield, my first impression. The thrill of this new purchase is gone.....
Has anyone had similar experiences with this company? How about you Kimber and Para-O owners, care to 'fess up with similar stories??