Springfield Armory Customer Service

H

Hitme

New member
I recently had an issue with my SA Micro-compact not feeding properly and it would also stovepipe on occasion . I contacted S/A and the representative asked for all the requisit information and sent me an e-mail with an RMA and a link to print a shipping label from FEDEX. I printed the label, followed all the shipping instructions and shipped her off to SA. Two weeks to the day, I had my pistol back in my hands with a new extracor, and a new STAINLESS STEEL barrel w/ a polished feed ramp. It came back in a new plastic case and they didn't charge me a dime for ANYTHING!!! New Stainless BBL, extractor and a new case to boot. I knew it had a LIFETIME WARRANTY but it sure feels good to know that sometimes......Sometimes there are companies that EXCEED your expectations. I know where my business will be going when I "need" another weapon.
 
Great news. I have a couple SA's now and its good to know they will respond if I ever need them. Let us know if the changes make a difference.
 
same here

I have had the exact same positive experience with Springfield Arms, shipping label, etc, FAST turn around (and this in the middle of the Labor Day 3-day weekend.
 
I have not seen anyone who has matched their customer service.

I did buy a Kahr, that the barrel had issues of the nickel plating coming off and filling the gun with junk , after the first range trip. They put on a new barrel, and it did the same thing, and it went back again. Very bad on communicating with me and had the gun more than I had. I won't buy another Kahr.

I'll stick with Springfields from now on.
 
I've never had any problems with my TRP, but I have ordered some parts and Springfield is really great to deal with. It is nice to deal with a company that really stands by their customers and products.
 
I frequently see reports of excellent Springfield customer service, reassuring to know as I'm going to get a EMP 9mm today. :)
 
Theyre like costco, once you buy a springfield youre treated like a member. They even accept warranty work for used broken firearms
 
I'm happy to see that others have had similar experiences. I'll let you know how it shoots once I get back to the range. It may be awhile though.:(
 
Great folks to deal with !!

Prior to the last big flood, we took handguns on two occasions and waited in the lobby while they got fixed. Just like that and one was a no-charge and they threw in an extra magazine to boot. ..... :)

I will say that at this time, one is unable to do this as they are still in recovery mode. ... :cool:


Be Safe !!
 
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