Something to remember

J

JeffSSig

New member
** remember** When dealing with a Gun company:

A "good" customer will all most always get good customer service.
 
A "good" company doesnt need customer service.
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Then there doesn't appear to be any "good" gun companies in existance since mechanical devices, sooner or later, likely will have issues that need to be resolved through the company, ie., customer service. Every company turns out defective product to some extent.
 
I know realistically that they all have issues at some point, but some seem to be a lot better than others.

The ones Ive had the best luck with were Colt, HK, and SIG. Ive owned quite a few of each over the years, and never once had an issue. Glock too, but for one gun out of sixteen.

Springfield and Kimber on the other hand, were in the speed dial, until I finally wised up. :)
 
A "good" company doesnt need customer service. At least thats how Ive always rated them.
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For "good" companies, CS does more than just handle warranty issues. They answer questions not found in owners manuals, provide replacements for worn out parts, can help customers find retail options and also handle situations when the retailer won't. For "good" companies, "good" CS, if in the event it is ever needed, may make the difference between a return customer or not. Regardless of how smart or wise a consumer "thinks" they are, sooner or later they all need or use some sort of CS.

I personally have found those companies with outstanding CS, also produce the most outstanding products. Those companies with poor or no CS, generally produce junk.


i dont understand the post...
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I believe the OP is referring to some of his customers. Apparently he may have had some bad ones lately.
 
A good company provides good service. Even to bad customers. If you don't like dealing with all sorts of people you don't belong in retail.
 
AK103K said:
A "good" company doesnt need customer service.

At least thats how Ive always rated them. :)
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Customer service goes far beyond warranty work. Also, I don't think that's what Jeff was talking about. My idea of a bad customer is the same guy I see at my favorite LGS every time I bring my wife. He's always complaining about the price and how the he can get it cheaper online. According to one of the employees he shows up a few times a week, fondles every revolver in the store and comments on how none are as good as his sp101.

He also has a habit of butting into a sale and trying to talk the customer out of whatever they are looking at and into a SP101. He's done it to me twice.

In the years he's loitered in the store, according to the same employee, he's never once bought so much as a bore brush. Despite that, they treat him with the same respect as a paying customer and tolerate him as much as possible.

I respect a stores prices and policies, if they don't work for me then I don't spend money there. I also do my research, a quick google search can tell you whether or not it's worth your trouble. Also, once I find a shop or "guy", I stick with them. I'd rather know I'm getting what I want, the way I want it, rather than troll the Internet for bargains and ending up with a problem. Quite honestly, I consider myself a retailers dream customer :)
 
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No I haven't had any "bad" customers. Matter fact I have some real nice ones.

My Point is from reading some post about some people and their complaints they call in or email to company's.

If your nice and understanding when you call you will most times receive the same.
 
JeffSSig said:
If your nice and understanding when you call you will most times receive the same.
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Unless you don't.

Tell us about Jonathan Arthur Ciener and his "customer service."

A good CS rep will be polite and provide good service even if the customer is NOT polite. If you can't do that, you don't belong in customer service.
 
Everything a company does is measurable 'customer service'. Everything. I never realized that until I took a tech support and CS position

I'm lucky. I have the best CS job on the planet. EOD guys are a pretty level headed bunch so there's hardly ever any yelling and screaming coming out of the phone. Although I did once have a customer say to me "I don't ever want to talk to that guy again" in reference to my (ex) boss, when he handled that customer while I was on vacation one time

I have one rule for CS: the customer's problem is my problem. Seems to work
 
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Something to remember

--------------------------------------------------------------------------------

** remember** When dealing with a Gun company:

A "good" customer will all most always get good customer service.
Click to expand...

No I haven't had any "bad" customers. Matter fact I have some real nice ones.

My Point is from reading some post about some people and their complaints they call in or email to company's.

If your nice and understanding when you call you will most times receive the same.
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I totally see the point of your OP as too the second. People come on this board I see from time to time that can't consider we have a 4-5 business day week, not a 24-7 week.

"I sent it out Friday night and called them Monday morning, and they said they didn't have it yet, that's BS, then I called later and they still didn't have it. After that, I called them every day and they still haven't worked on it, that's BS!" I'll never buy from them again.

I know these guys get shafted on purpose sometimes, "Come back in the morning and we'll have your motorcycle fixed. nezt day 11:59am it's fixed and you missed 3+ hour's of work, "lunch anybody.":D

What's the problem? we couldn't find that last nut we needed to spl order it over night (Wink Wink).:rolleyes: He then wanted to speak to the president of Honda Corp,.....No, then he wanted to speak to the owner of Honda Corp. He doesn't know I know his key number, want it, and his name and number?

I had to send in a Rossi, I sent it in with a nice note, with Slim Jim's* and other treat's. I got a new gun pretty quickly. By the way Rossi for sale new in box, just a little dusty.
 
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I have never been asked in a hiring or evaluation interview to provide examples of when I provided "less than excellent" customer service, and if I was asked such a thing I would expect the interview to go down hill from there.:eek: Rude customers should bring out the best examples of excellent customer service

The only time I ever had a question for customer service was when I had just bought my 1911 and I asked a question about it by email. They answered quickly.

I've never had a gun that didn't work as expected. Guns cost hundreds of dollars, a major investment for me. If I had one that didn't work, I'd be upset. I wouldn't be rude, but I would not be happy with anything short of excellent customer service.
 
Not sure I'd wanna do business with a company that is ok with providing bad service to a customer that an employee labels a "bad customer."
 
Shadi, I work in a gunshop, and a customer like the one in your LGS, would be asked to leave by the owner. And told not to come back . :D
 
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