Smith and Wesson service

T

Tony Cam

Inactive
Recently the extractor rod stripped out on my 686. I tried everything but to no avail. Finally i called Smith and Wesson up and they not only sent me a pre paid shipping label but got the gun back to me in 14 days and no charge at all !!!
I dont know how other companys handle repairs and service but this is the second time i have sent a gun in to them for work and have been totally satisfied both times.
I would really have to think hard about buying a revolver from any other company after getting help like that.
 
They should fix it for you. Their guns come with a Lifetime Guarantee.

That said, I'm glad you had your gun fixed fairly & promptly! :)
 
I think what is noteable here, is the turn around on the repairs. I had sent a model 60 back to them for 'spitting lead' a couple of years ago. I had it back in less a week.

In my opinion, Smith sets the standard for service. They other manufactures should model themselves after Smith and Wesson, at least on the service end.
 
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