SIG factory return update

Carbon_15

New member
First of all, Its great to have TFL back. You don't miss the water till the well goes dry. Great job in getting it up and running guys...thanks for the updates Rich.

Some of you may rember I had a problem with the nickle peeling off of my brand new SIG 229 Two-tone. Acording to SIG it was receaved on January 11th. I called the next month to check on it and the person I talked to said it had beed shipped out to be refinished and should be back in my hands about the first of March. I called today to check on it and they first said it had never been receaved. When they finaly found it, they said it had been sitting on the shelf unopened since it was receaved. Needless to say, I was a little miffed that the last person had lied to me. The person I was talking to seemed appoligetic, but kept saying there was nothing he could do about the goof-up. Yes there is...fix it and send it back..Like yesterday (and a t-shirt or hat would be a nice 'sorry' gift)!!! He started telling me that it would be about 4 more weeks for them to fix it and that he would send it out to be refinished Monday. I dont think so. They have already screwed up this many times, I wasnt about to give them 4 more weeks to mess up. Besides, they had even written the wrong repairs on the work order. They had written that frame wear was the problem. I wrote in the letter that I sent with the gun that the problem was finish peeling on the slide. The gun only had 100 rounds through it and the frame looked brand new...where as the slide had fingernail clipping size chunks missing finish. That should have been obvious. So, he agreed to replace the slide and send it back monday. He said I chould have it by Friday of next week, but I have heard that before. Well see.

Jason


P.S. you know, I wouldnt have been quite as upset if it hadnt been for the 'oh well, we goofed' attitude. For peets sake, this is a carry gun, and an $800 one at that.
 
Time to move up the chain of command at SIG Arms U.S.A. Director of marketing for starters.....maby.

You definately rate expedited service. Good luck.

Sam
 
You were really upset that they didn't offer to send you a shirt or hat?:rolleyes:


Hope you pistol gets to you by Friday. (3 months, 4 days and counting waiting for a 1911 to come back.:eek: )
 
What brand of 1911? Ever notice how its always the big names the seem to have sorry customer service? Where as smaller companys with less status like Kel-tec and Taurus are ususaly on the ball. I have heard the argument that "big companys have more guns out there and cant keep up with customer service". First off all, The big companys with the clout and famous names shouldnt be letting pistols that cost this much with such glairing errors slip through. Secondly, since they are selling so many pistols at such high prices, they can afford competant service reps. I hear Glock is pretty good, but that fits since they seem to be an exception to the other big gun companys in almost every way. I have heard the saying "you dont make any money in customer service, but you sure can loose alot", and in this case its true. I had 3 other SIG's on my 'gotta get' list (220Sport, 210, and 232) They are all crossed off now. The origonal defect was a minor inconveniance and a major anoyance. Having to live without my (at the time) newest toy without even getting to play with it much is frustrating. The 'we could really care less" attitude is infuriating. That is the straw that broke the camels back for me. If you let a goof slip through, ok, fine, it happens. If a customers valued gun gets misplaced for a few monthes, ok, fine, it happens...we are all humans. But for petes sake, make it up to the customer. Make some effort to save a customer. Sure, they may have already bought and payed for the gun in question, but there are future purchaces to think about. Even McDonals gives you some fries or an apple pie if they screw up your order.


If any SIG reps are listening...a 229 pre-ban would go along way to putting SIG back in a favorable light with me :D ;) :D
 
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