As some know from my posts in another forum, I purchased a S&W Model 41 in August and had some problems with it. As per recommendations of those in this forum and the manager of my pistol range, I contacted S&W who arranged for the pistol to be shipped back to them for adjustment. They sent me a shipping label, UPS Next Day Air and explicit (and accurate) instructions as to how to return the gun, since I reside in NYC.
After a month, S&W left me a message stating that the gun was adjusted but because I live in NYC, it could only be returned to me via Registered Mail by the USPS. I spoke with my neighbor, a retired police officer, who agreed to sign for the package if I wasn't home and I spoke with my letter carrier. My letter carrier told me that what S&W was doing was illegal. According to him, only licensed FFL's are allowed to ship guns via the USPS and then, only to another FFL. I was told that when guns are shipped to a private party; including a licensed gun owner. who resides in NYC, they must be shipped by a carrier other than the USPS (DHL, UPS, Fedex etc) and by overnight air.
Time will tell if S&W's "legendary service" remains at the level I expect. But I'm concerned about their shipping policies. If I hadn't contacted my letter carrier, S&W could have shipped the firearm, my letter carrier could have signed for it and left it by the front door, and a teenager, dropping off flyers could have found it and walked off with it!
bubsy
After a month, S&W left me a message stating that the gun was adjusted but because I live in NYC, it could only be returned to me via Registered Mail by the USPS. I spoke with my neighbor, a retired police officer, who agreed to sign for the package if I wasn't home and I spoke with my letter carrier. My letter carrier told me that what S&W was doing was illegal. According to him, only licensed FFL's are allowed to ship guns via the USPS and then, only to another FFL. I was told that when guns are shipped to a private party; including a licensed gun owner. who resides in NYC, they must be shipped by a carrier other than the USPS (DHL, UPS, Fedex etc) and by overnight air.
Time will tell if S&W's "legendary service" remains at the level I expect. But I'm concerned about their shipping policies. If I hadn't contacted my letter carrier, S&W could have shipped the firearm, my letter carrier could have signed for it and left it by the front door, and a teenager, dropping off flyers could have found it and walked off with it!
bubsy