SA - Excellent Customer Service!

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faiello5

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As some of you may recall, I purchased a Springfield Loaded in February. Bought it off of the web. Slide to frame fit and barrel to slide/frame fit was excellent. Finish was excellent.

However, the trigger was terrible. A lot of take-up, then a good deal of creep and then a hitch before let off. I put 100 rounds through it and then called Springfield. They said to send it in, that they would have it back to me w/in 30 days and that if the trigger was as bad as I said, they would reimburse my shipping.

After 3 weeks, I called SA and talked w/Frank and Lisa. I was told that the repair shop guys were working on a big scope project. Because of this, my gun's trigger was going to be worked on by the custom shop guys and returned to me in about 2-3 days.

Well, the gun came back a short while ago and all I can say is WOW! It has the best trigger I have ever shot on a 1911. A slight bit of take-up with no creep at all. It has a super crisp break at what I am guessing to be 3-3.5lbs.

I am not the best shot around, but from 25 feet I was able to put 5 shots into one hole about the size of a nickel! I kept the target just to remind myself that it was me doing the shooting :~)

It gets better. Last week, I shot my bi-monthly pinshoot with it and had my best score BY FAR!

It gets better even still. Today, I get my mail and there is a $30.25 check from Springfield to cover my shipping costs.

NOW THAT IS CUSTOMER SERVICE. SA has won a loyal customer in me. To all of you considering the purchase of a 1911, give serious consideration to the SA Loaded guns. You get alot of gun for the money, and the customer service can't be beat.


Frank
 
Frank,
Your story makes me feel good about my purchase of a SA Loaded .45 back in November. It has been fantastic out of the box. Not one hangup in over 600 rounds (all reloads!!) Trigger on mine is very nice. Probably 4lbs. I can shoot this gun MUCH more accurately than my Sig P220 .45, and it has been hailed as THE BEST .45. Hope I don't ever need to send it in for anything, but in the event I do, I feel confident that I will be treated fairly, and any problems will be corrected in a timely manner.

Nathan
 
GREAT story!!!it is this method of running a business that has kept me coming back for more with a VERY SHORT list of companies...so very glad to hear that Springfield has made the list;on top of that they are heavy contributors to the shooting sports...Springfield has been my top mainline production 1911 recommendation to friends for a while now.THIS IS WHY;plus,they are accurate and reliable.
 
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