s&w warranty/cs vs Beretta warranty/cs....

[BigShep85]

I bought a S&W M&P because of the warranty they seemed to me to be the best IMHO (and I loved the gun). I have told myself S&W is all I would buy new for that reason. I find myself wanting more and more to buy a beretta px4, berettas are what I am used to carrying at work.
Is Beretta's warranty/customer service as good as S&W?
Any opinions or experience or horror stories?

 

[Webleymkv]

I've never owned a Beretta, so I can't really comment on them. I have, however, used S&W's customer service on a few occasions and they've always gone above and beyond what I expected. My dad also had to use Ruger's CS recently and they were on par with S&W.

 

[Boats]

Here's how I answered that question for myself.

Beretta= Three year max factory warranty. (Fill out that warranty card or it is one year.) Doesn't pay for shipping both ways. Spotty customer service.

Bottom line. Seven Beretta handguns, not one has ever had an issue. If a company can sell me that many handguns without one bobble, they can have sucktastic factory support because I won't need it.

S&W=Lifetime warranty. Pays round trip for actual factory service issues. Excellent customer service.

Bottom line. Of two S&W autos purchased new in this household one M&P9c had no issues. My wife's M&P9FS was one of those in the "rust batch" where the Melonite subcontractor had screwed the pooch back in '07. Gun was gone on a return authorization and turned around inside of ten days with a new slide, barrel, and recoil spring assembly at no charge. Threw in a free magazine too. That said, I'd have much preferred they take a page from Beretta and had that pistol done right the first time, before it shipped. A company had best have excellent customer service if it is going to release mistakes out into the wild.

 

[9mm]

Shipwreck has like 8 92fs/m9/ he hasn't had any problems that I recall.

 

[bitttorrrent]

You can extend the 3yr. warranty for Beretta online - did not have to send in card.

Sent in for a free holster also - that should come in a few weeks.

Notneed for any cs, as gun is great. If something breaks in the next 3 years i don't mind sending it in, but i am not worried. This thing is built like a tank.

 

[hanno]

I do not own a Beretta and know nothing about their warranty. I do own several S&Ws and have used their warranty service a few times.

They have paid shipping both ways and done excellent work on the guns sent in. I have always been happy with their customer service.

 

[jglsprings]

The guns are great...... but if you have to work on warranty service it isn't a pleasant experience.

Look around over here on the Beretta forum for info on repair and warranty service...

http://berettaforum.net/vb/forumdisplay.php?s=&daysprune=&f=13

 

[Mr.Blue]

I had problems with both my Px4 and 90-two. Beretta won't budge on the shipping cost of sending the gun to them even if it is a manufacturing defect. There is a sense of arrogance about Beretta.

S&W has the best CS in the industry. They know how to treat a customer.

 

[Mr. Whimsy]

Beretta, horrible reputation.

Smith, sent plenty of guns back to them. FANTASTIC service, even when I told them it was plainly my fault something broke. Will bend over backwards to take care of you. AFAIK, best CS in the business.