S&W Customer Service questions..?

C

codefour

New member
I recently bought a new 627 Performance Center with a 5 inch barrel. The revolver shoots tight groups. The groups shoot 6 inches left at ten yards and I have to hold right over two feet to get on the paper at 50..! I looked down the barrel and it looks crooked with the naked eye.

So, will S&W make the proper repairs under warranty? What's everyone's opinion of S&W customer service?

Has anyone had similar problems with a new S&W revolver, specifically the 627?

Thanks for looking and responding.
 
Most people think S&W's customer service is pretty good.

I would suggest using a plum line to see if it really crooked or just looks crooked. I would vice it if possible. And let another shooter try it (esp one with a different dominant eye). Then give S&W a call to send it to their repair department.
 
Sent my 681 in two years ago for the recall and had it back in a week. Saw a post on some forum yesterday from a guy who is still waiting after 4 weeks. Never read a post from someone unhappy with the work done when they get the gun back.

Well, maybe note"never", someone will always b**ch.
 
Thumbs up on S&W repair

I used S&W customer service with a 686 problem this summer. 14 days after it was sent it was back in my hands. Mine was a cylinder issue not barrel. There are a couple of threads on the S&W forum about canted barrels. They could be found with a search. It would be worth your time.
 
Where Is Quality Control

My personal experience with S&W CS has been very good.
One would think a "Performance Center" series handgun would get
more than a second look before shipping.
Regards,
SN
 
Don't ship it until you talk to them ...ideally to get a returned goods authorization form ...and maybe a prepaid shipping label..../ not sure how they handle it ....but I sure wouldn't just ship it to them without talking to them first.
 
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