I just wanted to praise a company that gave me great service. I had to send my P97 back to Ruger due to a glitch in the trigger pull. They spent over 2 hrs with me on the phone helping me try to fix it with out sending it in. I didn't want to give it up for service since it's my primary CCW. We finally determined it needed to go.
They recieved it over night and had it repaired and test fired in 2 days. The technician called me when it was done and said the trigger pull on it now is sweeter then any others he's felt (of the P97's). They replaced the trigger area parts and fine tuned it make sure I was happy.
Here's the kicker. He told me they were sending me a check to reimberse me for my orrigional shiping cost ($24). I was very pleased but said that I wish I known that because I would have wanted an accesory instead of the cash. He asked what I wanted and I told him another 8 rnd magazine to go with the 2 I have. He said no problem, we'll send that too. So now I'm getting a $24 check, an extra 8rd magazine, a trigger pull that has been detailed, And will have it back less then one week after I sent it.
I felt good about my Ruger purchase but now I am damn proud to have given my money to a class act like Sturm, Ruger & company.
Did I mention I love the gun too....he he
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"It is easier to get out of jail then it is a morgue"
Live long and defend yourself!
John 3:16
[This message has been edited by leedesert (edited November 19, 1999).]
They recieved it over night and had it repaired and test fired in 2 days. The technician called me when it was done and said the trigger pull on it now is sweeter then any others he's felt (of the P97's). They replaced the trigger area parts and fine tuned it make sure I was happy.
Here's the kicker. He told me they were sending me a check to reimberse me for my orrigional shiping cost ($24). I was very pleased but said that I wish I known that because I would have wanted an accesory instead of the cash. He asked what I wanted and I told him another 8 rnd magazine to go with the 2 I have. He said no problem, we'll send that too. So now I'm getting a $24 check, an extra 8rd magazine, a trigger pull that has been detailed, And will have it back less then one week after I sent it.
I felt good about my Ruger purchase but now I am damn proud to have given my money to a class act like Sturm, Ruger & company.
Did I mention I love the gun too....he he
------------------
"It is easier to get out of jail then it is a morgue"
Live long and defend yourself!
John 3:16
[This message has been edited by leedesert (edited November 19, 1999).]